Pauline Ngome
@paulinengome
Reliable virtual professional with 3+ years in content moderation.
KenyaWhat I'm looking for
I am a detail-oriented virtual professional with over three years of experience in online content moderation, customer service, and administrative support. My background has equipped me with the skills to handle sensitive material and resolve customer issues effectively while maintaining high productivity standards. I am adept at using various tools such as Zendesk, Slack, and Google Workspace, which enables me to deliver high-quality work with fast turnaround times.
In my current role as a TikTok Online Moderator, I ensure compliance with community guidelines by moderating user-generated content and evaluating sensitive material. My previous experiences as a Receptionist and Customer Care Representative have honed my ability to provide excellent customer service and manage front desk operations efficiently. I am committed to continuous improvement and adaptability, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
TikTok Online Moderator
Remotasks
Jan 2023 - Present (2 years 5 months)
Moderated user-generated content to ensure compliance with TikTok
community guidelines. Evaluated and flagged sensitive content including graphic, violent, or offensive material. Maintained accuracy and speed while reviewing large volumes of content.
Receptionist / Administrative Assistant
Mom Easy Medical Centre
Jan 2021 - Present (4 years 5 months)
Managed front desk operations, scheduled appointments, and maintained patient records. Provided excellent in-person and phone customer service. Organized files, reports, and supported back-office tasks.
Customer Care Representative
911 Group Ltd
Jan 2019 - Present (6 years 5 months)
Handled incoming calls and resolved security-related inquiries from clients. Logged reports, maintained communication with response teams, and ensured service satisfaction. Trained in handling emergency situations with professionalism and calm.
Education
Degrees, certifications, and relevant coursework
Zetech University
Diploma, Business Management
Completed a diploma program in Business Management. Gained foundational knowledge in business operations, administration, and management principles.
St. Joseph's Girls High School Kitale
High School Diploma, General Studies
Obtained the Kenya Certificate of Secondary Education (KCSE). Developed a strong academic foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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