Pauline Mundia
@paulinemundia
Seasoned talent acquisition and HR professional driving data-led hiring and operational HR improvements.
What I'm looking for
I am a seasoned talent acquisition and HR professional with experience supporting high-growth organisations across the UK, US, and East Africa, delivering end-to-end hiring for revenue and commercial roles and reducing time-to-hire through data-driven sourcing and competency-based assessments.
I have managed complex candidate negotiations on compensation, commission and mobility, improved HR processes and documentation, and supported employee engagement efforts while partnering closely with hiring managers to fill business-critical roles.
My background includes hands-on HR operations, ATS and HRIS work, funnel metrics analysis, and client-facing service roles that strengthened my negotiation, empathy and escalation-handling skills — all of which I apply to drive both strategic and operational impact.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Certas UK
May 2025 - Present (6 months)
Delivered client-facing support and managed escalations to maintain ~90% satisfaction, reduced repeat queries by documenting root causes, and improved service consistency during high-volume periods.
Talent Acquisition Specialist
Scale Army
Aug 2024 - Jan 2025 (5 months)
Led full-cycle recruitment for revenue teams, developed competency-based scorecards, reduced time-to-hire by ~2–3 days, and expanded passive talent pipelines for scaling clients.
HR Generalist
Esgray Group of Companies
Jan 2024 - Sep 2024 (8 months)
Supported HR operations for ~70–90 employees, filled 8 business-critical roles, improved HR documentation and data tracking, and streamlined workflows to reduce repetitive follow-ups.
Education
Degrees, certifications, and relevant coursework
University of South Wales
Master of Science, Human Resource Management
Completed a Master of Science in Human Resource Management at the University of South Wales in 2024.
Strathmore University
Bachelor of Commerce, Human Resource & Entrepreneurship
Completed a Bachelor of Commerce in Human Resource and Entrepreneurship at Strathmore University in 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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