Open to opportunities

Paulina Wijaya

@paulinawijaya

Message

Detail-oriented problem solver with strong active listening skills.

Singapore

Message

What I'm looking for

Seeking a role that values empathy, continuous learning, and problem-solving in a collaborative environment.

I am a detail-oriented individual with a strong ability to solve problems and actively listen, which enables me to empathize with others and learn from new perspectives. My professional journey includes roles in customer service and lab monitoring, where I have honed my communication and organizational skills.

In my role as a Part-Time Service Crew at Merci Marcel, I adhered to strict SOPs, memorized menu combinations, and effectively communicated with colleagues to ensure quality service. At LUSH Chadstone, I provided prompt and friendly service during peak hours, identifying customer needs and suggesting skincare routines to promote brand loyalty.

As a Textiles Lab Monitor at Indiana University Bloomington, I managed facility standards, prepared dye mixes, and ensured proper use of equipment, demonstrating my organizational and problem-solving abilities. My experiences have equipped me with a strong work ethic and the ability to work collaboratively in diverse environments.

Experience

Work history, roles, and key accomplishments

Service Crew

Merci Marcel

Jun 2023 - Aug 2023 (2 months)

Worked as part of the service team at Merci Marcel, adhering to standard operating procedures, managing menu information, and ensuring quality service. Engaged with customers to gather feedback and improve their dining experience.

Customer Service Problem Solving Menu Knowledge

Sales Associate

LUSH

Jan 2020 - Jan 2020 (0 months)

Provided friendly and informative service as a Sales Associate at LUSH, assisting customers with their skincare needs and promoting brand loyalty through education on products and values.

Customer Service Product Knowledge Communication Skills Problem Solving

Lab Monitor

Indiana University Bloomington

Jan 2018 - Mar 2018 (2 months)

Managed the Textiles Lab, ensuring safety and proper use of facilities for students. Prepared dye mixes and maintained equipment, while reporting issues to the Lab Manager.

Organizational Skills Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Indiana University Bloomington

Textiles

2018 - 2018

Activities and societies: Prepared, and replenished 8 different dye mixes for the use of the students and faculty. Organized, stored, and cleaned up any abandoned materials, measuring instruments, dyeing auxiliaries, and equipment before locking up the Textile lab.

Managed and maintained facility standards for shared use between approximately 80 students. Ensured proper use of facilities, following safety guidelines, whilst advising, guiding and monitoring the use of the labs 10 hours a week.