Open to opportunities

Xandella Tan

@xandellatan

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Customer-focused hospitality professional skilled in service operations and data analysis.

Singapore

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What I'm looking for

I seek customer-facing hospitality roles that value guest satisfaction, teamwork, operational excellence, and opportunities to apply data analysis and grow within the industry.

I am a Murdoch University graduate with dual majors in Hospitality & Tourism Management and Management, backed by six years of part-time service-industry experience. I combine hands-on front-of-house expertise with academic experience in SPSS data analysis, research, and strong Microsoft Office skills.

I am enthusiastic, adaptable, and culturally aware, fluent in English and Mandarin, and knowledgeable in Hospitality and Tourism Law. I deliver attentive customer service, effective teamwork, and operational reliability while maintaining a focus on guest satisfaction and continuous learning.

Experience

Work history, roles, and key accomplishments

Part-Time Server

Trattoria Italian Kitchen

Jul 2019 - Nov 2019 (4 months)

Checked in with customers to ensure meal satisfaction, explained menu items, assisted with reservations and phone orders, and performed food preparation tasks including salads, desserts, and coffee brewing.

Customer Service Food Preparation Reservations Cashiering Communication

Part-Time Server

Lady M

Mar 2019 - Jun 2019 (3 months)

Maintained dining cleanliness, prepared beverages, assisted with reservations and seating, ensured guest satisfaction, and performed extensive cleaning and clearing duties.

Customer Service Cleaning Reservations Communication Teamwork

Part-Time Server

Verve SG

May 2017 - Oct 2017 (5 months)

Processed payments, served food and beverages, managed intoxication-related situations safely, arranged reservations, handled complaints, and provided area information to guests.

Cashiering Customer Service Conflict Resolution Reservations Complaint Handling

Part-Time Server

Les Patisseries SG

Jun 2015 - Jan 2017 (1 year 7 months)

Maintained dining area cleanliness, performed food preparation, checked in with customers, and handled payment transactions to ensure positive guest experiences.

Food Preparation Customer Service Cashiering Cleaning Hygiëne Communication Teamwork

Part-Time Server

Holy Cow Creamery

May 2014 - Feb 2015 (9 months)

Prepared waffles and ice cream, brewed coffee and teas, processed payments, maintained store cleanliness, and assisted guests with directions and inquiries.

Cashiering Customer Service Cleaning Multitasking Communication

Education

Degrees, certifications, and relevant coursework

Murdoch University

Bachelor's Degree, Hospitality and Tourism Management; Management

2019 - 2022

Completed a dual-major bachelor's program focusing on Hospitality & Tourism Management and Management, with coursework and practical training related to hospitality operations and tourism studies.