Paulina User

First point of contact for customers seeking to upgrade their suites, with a proven record of impeccable customer service, flawless design and pricing negotiation, as well as exceeding KPIs and sales targets.

Undertook a hybrid role with responsibilities including customer service support, managing a major rebranding campaign, social media management, and trade marketing.

Provided customer service support in a banking environment.

Prepared and served beverages and provided customer service.

Assisted past and future guests with queries, booked holidays in Premier Inn hotels, processed refunds, and handled complaints.

Assisted customers with a warm and professional attitude, handled emails, inbound and outbound calls, and operated the cash drawer.

Developed skills in digital content creation, marketing management, organisational and time management, and interpersonal skills. Responsibilities included content creation, script writing, preparing pitch meetings, securing leads, and project development.

Prepared hot and cold food and beverages, operated coffee machines and grills, stocked fridges, maintained hygiene standards, and handled customer service and till operations.

Prepared and handled food and beverages, provided customer service, operated cash register, cleaned and organised the shop, and took inventory.

Bachelor's degree in Law from Bournemouth University, completed in 2021.

A Levels in Philosophy and Ethics, English Language, Art, and Polish.

Completed GCSE in English Language.