Paulo Avalos

I’m a bilingual (English/Spanish) Customer Service and Sales Specialist with experience in credit card account management, credit card product sales, and high-volume call environments (around 80 interactions daily). I’m HubSpot Certified in Inbound Sales, with a track record of 95% First-Contact Resolution and exceeding sales targets by 256%.

At Capital One, I work across customer service, credit card sales, and training, and I was recognized as a Top Performer for three consecutive months. As a Subject Matter Expert, I’ve onboarded and mentored 25 to 50 agents, improving onboarding efficiency by 55%. Before that, I was a Sales Specialist at Solar Inc., generating new business in renewable energy and consistently exceeding my sales targets by 256%.

Going forward, I’m most interested in roles that combine customer-facing sales with training or team support, ideally fully remote in customer service, inbound sales, or credit card and financial products. I’m a US citizen based in Mexico, comfortable working across US time zones.