Gaspar Rosales
@gasparrosales
Customer service professional with a focus on client satisfaction.
What I'm looking for
As a dedicated customer service professional with over two years of experience, I have consistently delivered exceptional service and earned recognition for my outstanding performance. My journey began at Omni Cheer, where I was one of only three employees retained from an initial group of sixty hires. This speaks volumes about my commitment to excellence and my ability to thrive in high-pressure environments.
In my role as a Customer Engagement Specialist, I managed high volumes of customer interactions, handling 35–40 inbound calls and 5–10 emails daily. My proactive approach to resolving escalated complaints and maintaining a 90% first-call resolution rate has significantly contributed to customer satisfaction and brand loyalty. Transitioning to a Sales Representative role, I successfully managed over 50 customer accounts, achieving a remarkable 75% conversion rate through strategic outreach and tailored product recommendations.
Experience
Work history, roles, and key accomplishments
Customer Engagement Specialist
Omni Cheer
Jun 2022 - Jan 2025 (2 years 7 months)
As a Customer Engagement Specialist, I managed high volumes of customer interactions, handling 35-40 inbound calls and 5-10 emails daily. I ensured exceptional customer satisfaction by guiding the customer journey and resolving escalated complaints, achieving a 90% first-call resolution rate.
Sales Representative
Omni Cheer
Feb 2024 - Nov 2024 (9 months)
As a Sales Representative, I managed over 50 customer accounts using CRM software, making 35 outbound calls daily and achieving a 75% conversion rate. I processed $25,000 to $30,000 in transactions monthly while implementing upselling and cross-selling strategies.
Education
Degrees, certifications, and relevant coursework
Gaspar hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
gaspar-rosales.comSocial media
Job categories
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