Gaspar Rosales

As a dedicated customer service professional with over two years of experience, I have consistently delivered exceptional service and earned recognition for my outstanding performance. My journey began at Omni Cheer, where I was one of only three employees retained from an initial group of sixty hires. This speaks volumes about my commitment to excellence and my ability to thrive in high-pressure environments.

In my role as a Customer Engagement Specialist, I managed high volumes of customer interactions, handling 35–40 inbound calls and 5–10 emails daily. My proactive approach to resolving escalated complaints and maintaining a 90% first-call resolution rate has significantly contributed to customer satisfaction and brand loyalty. Transitioning to a Sales Representative role, I successfully managed over 50 customer accounts, achieving a remarkable 75% conversion rate through strategic outreach and tailored product recommendations.