JAJawad Attari
@jawadattari1
Senior IT delivery leader driving cloud, SRE, and digital transformation for enterprise platforms.
CanadaWhat I'm looking for
I am a Senior IT Delivery Leader with 16+ years leading enterprise service delivery, global IT operations, and large-scale digital transformation programs across ecommerce, telecom, and technology consulting sectors.
I have led global teams in Service Delivery, SRE, DevOps, Cloud, and Software Engineering, achieving 99.9%+ platform availability, reducing MTTR by 60%, and delivering 50+ enterprise programs.
My expertise spans cloud infrastructure (AWS, GCP), observability/AIOps, DevSecOps, ITSM (ServiceNow / JSM), and vendor & stakeholder management, with certifications including PMP, ITIL, Lean Six Sigma Green Belt, and SAFe Scrum Master.
I build and scale high-performing cross-functional teams, drive cost optimization (60% OpEx reduction claimed), and execute strategic delivery roadmaps that align technology investments with business outcomes.
Experience
Work history, roles, and key accomplishments
Senior Manager – Service Delivery
HBC / Saks Cloud Services
Jan 2023 - Present (2 years 8 months)
Oversaw service delivery and digital platforms, ensuring 99.9% uptime for e‑commerce and enterprise systems while leading vendor strategy and cost‑benefit technology adoption for executive stakeholders.
Service Delivery Lead – SRE & DevSecOps
HBC - The Bay
Jan 2021 - Jan 2023 (2 years)
Built and led SRE, DevSecOps, and operations teams for Salesforce Commerce Cloud, achieving 99.9%+ availability and reducing incident frequency via observability and AIOps strategies.
Service Delivery Manager – Cloud Operations
Bold Commerce
Jan 2020 - Jan 2021 (1 year)
Led SRE, DevOps, and cloud operations on GCP and Kubernetes, enabling multi‑region expansion and 2x+ traffic spike handling while standardizing CI/CD and AIOps practices.
Service Team Lead / Manager
Shaw Communications
Jan 2013 - Jan 2020 (7 years)
Led multiple cross‑functional teams supporting BSS applications (billing, CRM, payments), delivered BSS transformation roadmaps, and implemented ServiceNow for improved SLA reporting and incident management.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Ottawa
Master of Digital Transformation and Innovation, Digital Transformation and Innovation
Enrolled in a Master of Digital Transformation and Innovation program focused on digital strategy, innovation frameworks, and technology-driven business change.
MUMount Royal University
Project Management Extension Certificate, Project Management
Completed a Project Management extension certificate covering project planning, execution, and PM best practices.
UCUniversity of Calgary
Bachelor of Science, Computer Science
Earned a Bachelor of Science in Computer Science with coursework in software development, algorithms, and systems engineering.
STSouthern Alberta Institute of Technology
Diploma, Computer Engineering Technology
Completed a Computer Engineering Technology diploma focusing on applied computing, electronics, and technical systems.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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