Paula Pirske-Albertyn
@paulapirske
Versatile professional with over 20 years of experience.
South AfricaWhat I'm looking for
I am a versatile and dedicated service professional with over 20 years of diverse experience across customer service, research, data entry, administration, operational support, and leadership roles. As a Finnish national with permanent residency in South Africa, I bring a unique perspective and global adaptability to my work. My career has been driven by a commitment to continuous self-improvement and a motivation to upskill to meet evolving industry demands.
In my recent role as a Research and Localization Specialist at Google Teraneuro Project, I honed my skills in research, data entry, localization, editing, and proofreading, ensuring high levels of accuracy while adhering to complex guidelines. Previously, as a Translation Team Lead at Digioutsource, I led a team of translators, focusing on performance management and client relationship management to deliver projects within tight deadlines. My experience spans various roles, including Customer Service Lead and Specialist, where I cultivated a culture of service excellence and ensured superior customer experiences.
Experience
Work history, roles, and key accomplishments
Research & Localization Specialist
Google TeraNeuroProject
Jan 2022 - Dec 2025 (3 years 11 months)
Researched, localized, edited, and proofread data representing real-life entities, requiring attention to detail, language and cultural expertise, discipline, and a high level of accuracy while adhering to complex guidelines and processes.
Translation Team Lead
DigiOutsource
Jan 2019 - Present (6 years 5 months)
Led a team of translators from diverse cultural and linguistic backgrounds, focusing on monitoring performance, workforce planning, coaching and development, and SLA management. Responsibilities also included recruitment, administrative oversight, client relationship management, and cross-functional team collaboration.
Translator
DigiOutsource
Jan 2018 - Present (7 years 5 months)
Translated diverse content for the online gambling industry with a strong emphasis on quality, precision, and efficiency. Dedicated to creating impactful copy that resonates with the target audience, supported by extensive product knowledge and an expert understanding of natural language flow.
Customer Service Lead
DigiOutsource
Jan 2016 - Present (9 years 5 months)
Provided strategic leadership to the Scandinavian customer service team, driving performance management and cultivating a culture of service excellence. Monitored progress through KPIs, identifying gaps in product knowledge and the level of service, delivering actionable feedback, and offering coaching to achieve SLAs and elevate customer satisfaction.
Customer Service Specialist
DigiOutsource
Jan 2015 - Present (10 years 5 months)
Delivered exceptional customer service to Finnish clients through seamless communication and a commitment to first contact resolution. Leveraging in-depth product knowledge and strong relationship management skills to ensure a superior customer experience. Proactively handled escalations, collaborated with cross-functional teams, and implemented company policies to maintain service excellence.
Education
Degrees, certifications, and relevant coursework
Professional Certificate, Project Management
2025 - 2025
Ongoing professional development focusing on project management principles and practices. Developing skills in planning, organization, and resource allocation.
UMUniversity of Michigan
Specialization, Leading People and Teams
2025 - 2025
Completed a specialization focused on leading and managing teams effectively. Gained insights into performance management, coaching, and motivation.
Raumanmeren Lukio
Matriculation Examination
1993 - 1996
Completed secondary education, achieving the Matriculation Examination. This examination is a prerequisite for higher education in Finland.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
Interested in hiring Paula?
You can contact Paula and 90k+ other talented remote workers on Himalayas.
Message PaulaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
