At Sutherland, I develop frontline leaders through structured training, in-field observation, and actionable feedback aligned with business objectives.
I design and facilitate onboarding programs and workshops, and use coaching models to support leaders’ development. By observing coaching sessions, huddles, and trainings, I identify growth opportunities and provide feedback for personalized development plans.
I also support talent selection and development by coordinating assessments, interviews, and evaluations. I create learning materials and maintain documentation to track progress and training impact.
Previously, I was a Messaging Team Manager at Sutherland, coaching agents and monitoring team results in a messaging-based support environment. Before that, I supported customers through messaging channels as a Messaging Customer Service Representative.
