PAULA PANTIN-GOMES
@paulapantin-gomes
Experienced customer-facing manager skilled in operations, HR, and interior design.
Trinidad and TobagoWhat I'm looking for
I am a results-driven operations and customer service professional with over five years of professional and business experience, promoted rapidly from cashier to supervisor and then manager. I combine supervisory and human-resources certifications with practical skills in distribution, inventory, floor and shift management, and administrative operations.
I am also certified in Mastering Interior Decorating and proficient with Davinci Resolve and Chief Architect, creating video ads and visual work to support marketing and sales initiatives. I am adaptable, dependable, and experienced directing multiple departments while improving processes and coaching staff to meet performance standards.
Experience
Work history, roles, and key accomplishments
Customer Sales Representative
ANSA McAL Group
Nov 2013 - Present (12 years 4 months)
Provided customer sales support and created video ads and interior design samples, improving customer engagement and supporting merchandising across channels.
Distribution & Inventory
Standards Distributers Ltd
Oct 2012 - Nov 2013 (1 year 1 month)
Managed distribution and inventory processes, overseeing stock ordering and recording to maintain supply continuity and accurate financial reporting.
Marketing Manager
PRW Enterprises
Jan 2007 - Jan 2012 (5 years)
Led marketing initiatives and floor operations, coordinating cross-functional teams to drive promotions and improve sales performance during tenure.
Floor Manager
Video Play Computers
Aug 2005 - Jul 2006 (11 months)
Supervised floor operations and staff, set performance standards, resolved conflicts, and coached employees to improve service efficiency.
Shift Supervisor
Aristocrats Play to Win
Jan 2003 - Jul 2004 (1 year 6 months)
Promoted from cashier to supervisor and then manager; directed multiple departments per shift, managed cash operations and supervised security and janitorial teams.
Cashier Supervisor
Play to Win
Jan 1997 - Jan 2000 (3 years)
Supervised cashier staff, ensured accurate transaction processing, and implemented procedures that improved cashier accuracy and shift efficiency.
Administrative Assistant
JP Metal Works Construction
Jan 1995 - Jan 1996 (1 year)
Performed administrative tasks, processed and documented information, scheduled duties, and supported operations to maintain office efficiency.
Tour Guide
T&T Hospitality Services Ltd
Jan 1991 - Jan 1992 (1 year)
Conducted tours and provided hospitality services, enhancing visitor experiences through guided information and customer-focused service.
Education
Degrees, certifications, and relevant coursework
CTS College Chaguanas
Certificate in Mastering Interior Decorating, Interior Decorating
Completed a Certificate in Mastering Interior Decorating in February 2025 at CTS College Chaguanas.
Cipriani College of Labour and Cooperative Studies
Certification in Industrial Relations, Industrial Relations
Completed a Certification in Industrial Relations in April 2007 at Cipriani College of Labour and Cooperative Studies.
School of Business and Computer Science
Certification in Advanced Human Resource Management, Human Resource Management
Completed a Certification in Advanced Human Resource Management in July 2006 at the School of Business and Computer Science.
School of Business and Computer Science
Certification in Human Resource Management, Human Resource Management
Completed a Certification in Human Resource Management in June 2006 at the School of Business and Computer Science.
School of Business and Computer Science
Certification in Supervisory Management, Supervisory Management
Completed a Certification in Supervisory Management in May 2004 at the School of Business and Computer Science.
The University of the West Indies, St. Augustine
Certificate
Completed a Certificate at The University of the West Indies, St. Augustine in 1992.
YTEPP Limited
Certification in Tourism, Tourism
Completed a Certification in Tourism in July 1991 at YTEPP Limited.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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