Leanna Samai

Founded and operated a printing and branding business, managing client relations, invoicing, marketing, production and ensuring on-time delivery and customer satisfaction.

Advised clients on insurance and financial products, processed applications and claims, and maintained client relationships to drive renewals and meet sales targets while complying with regulations.

Scheduled patient appointments, managed confidential medical records, and provided administrative support across departments to improve office efficiency and patient service.

Prepared quotations, managed purchase orders, and coordinated communication between customers, suppliers, and the sales team to support sales operations and order fulfilment.

Provided customer service, cash handling, stock management, and supported supervisors with administrative and accounting records to maintain smooth retail operations.

Handled filing, correspondence, and client communications, supporting office administration and document management tasks.

Assisted customers with computer services, managed cash transactions, and performed clerical duties to support daily café operations.

Grade: A-

Completed Spanish Level 1B achieving a final grade of A-.

Completed a Certificate in Introduction to Graphic Design.

Completed an annual training programme in Anti-Money Laundering and Combating of Terrorist Financing.

Completed Sales Advisor Training Level 1 (certificate of participation).

Grade: A

Completed Spanish Level 1A achieving a final grade of A.

Activities and societies: Critical Skills Workshop & Practicum

Awarded an Advanced Diploma in Business Administration covering management, communication, organizational behaviour, and project management.

Completed a Certificate in Advanced Practical Accounting covering accounts, finalisation, bookkeeping, VAT, income tax, and payroll.

Completed a Certificate in Quality Control Management covering TQM, ISO standards, HR management, and quality control topics.

Completed a Certificate in Basic Graphic Design.

Completed a Certificate in Basic Peachtree Accounting.

Completed Caribbean Examination Council (CXC) examinations.