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Dafne Perseo

@dafneperseo

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Experienced Marketplace Onboarding Manager with a focus on brand integration.

Spain

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills in customer success and e-commerce to drive brand growth and enhance user experience.

As a Marketplace Onboarding & Brand Support Manager at VEEPEE, I have successfully managed the integration of over 120 national and international brands across various industries, including Fashion, Sports, and Electronics. My role has allowed me to optimize workflows, reducing integration time by 30%, and ensuring a seamless marketplace entry for brands. I take pride in creating detailed supplier documentation and conducting cloud-based training sessions that streamline the onboarding process.

My experience extends beyond onboarding; I have developed strong client relationships and contributed to cross-border expansion initiatives. I have also led operational and technical support for a diverse portfolio of customers, ensuring a high level of satisfaction and compliance with retail regulations. My background in e-commerce operations and customer success has equipped me with the skills to drive growth and enhance brand visibility in competitive markets.

Experience

Work history, roles, and key accomplishments

Current

Marketplace Onboarding & Brand Support Manager

Current

Veepee

Jan 2021 - Present (4 years 5 months)

Managed the seamless integration of 120+ national and international brands across various industries, reducing integration time by 30% through optimized workflows. Led full lifecycle brand onboarding, prioritizing integration based on sales potential and operational barriers.

CRM Software Cross Functional Collaboration Customer Segmentation Freshdesk

Sales Representative

Webhelp | Apple Project

Jan 2020 - Present (5 years 5 months)

Exceeded sales targets by over 20% through effective upselling and cross-selling strategies. Provided digital support and resolved product and service inquiries, achieving a 95% customer satisfaction rate.

Sales Upselling Cross Selling Customer Service Product Support Customer Satisfaction Communication Problem Solving

Logistics Specialist

Costumebox.com

Jan 2018 - Present (7 years 5 months)

Managed logistics tasks including receiving, dispatching, and reviewing orders, and overseeing the fulfillment process. Tracked key performance indicators such as on-time delivery, delivery in full, and delivery quality.

Logistics order fulfillment Inventory Management KPI Tracking Data Tracking Operations Management

E-Commerce Operations Specialist

Sellbytel | Desigual Project

Jan 2016 - Present (9 years 5 months)

Managed administrative responsibilities for e-commerce operations, including handling retail and online purchase returns. Led fraud detection and prevention strategies to ensure secure online transactions and enhance customer trust.

Fraud Detection Fraud Prevention Trust Problem Solving Process Improvement

Retail Operation Specialist

Desigual

Jan 2014 - Present (11 years 5 months)

Communicated regularly with Spanish and Italian stores to resolve offline issues and maintain strong internal relationships. Provided technical assistance and resolved sales and return-related incidents.

Sales Support Logistics Coordination Fraud Team Coordination Customer Support

Customer Advisor

Desigual

Jan 2012 - Present (13 years 5 months)

Provided technical support and resolved customer incidents within SLA, ensuring high satisfaction through proactive communication. Oversaw order management, RMA, and returns, ensuring seamless processing.

Customer Service Technical Support Incident Management SLA Management Order Management Customer Communications Claims Handling

Education

Degrees, certifications, and relevant coursework

Unknown

Bootcamp, UX/UI Design & Research

Completed a comprehensive bootcamp focused on UX/UI Design and Research. Gained practical skills in user experience and user interface design principles and methodologies.

Unknown

Advanced Technical Diploma, Marketing & Advertising

Obtained an advanced technical diploma specializing in Marketing and Advertising. Developed a strong understanding of marketing strategies and advertising techniques.

Unknown

Technical Course, Web Positioning and Social Media Marketing Strategies

Completed a technical course focused on Web Positioning and Social Media Marketing Strategies. Learned about search engine optimization and social media marketing approaches.