Looking for a job

Paula Lozano

@paulalozano

Message

Hi, I’m Paula from Mexico, with strong experience in property management and maintenance.

Mexico

Message

What I'm looking for

I’m looking for a stable position where I can use my experience in property management, operations, customer service, and coordination. I want to contribute my skills, continue learning, and grow with a company long term.

Hello, my name is Paula, and I’m originally from Mexico.

I bring strong organizational and time management skills, along with a solid background in property management and maintenance coordination. I have experience managing portfolios of up to 350 properties, overseeing work orders, coordinating repairs with vendors, and ensuring compliance with local property regulations.

I am proactive, detail-oriented, and committed to clear communication and problem-solving. I work closely with owners, tenants, and vendors to address concerns efficiently and prevent issues from escalating. Additionally, I have trained and onboarded new team members to support consistent processes and performance across teams.

I also collaborate with HOAs, Section 8 representatives, and city code departments to maintain compliance. With a service-driven approach and a focus on operational efficiency, I’m dedicated to ensuring properties run smoothly and guests have the best possible experience.

Experience

Work history, roles, and key accomplishments

Current

Property Manager

Current

Bay Management Group

Jan 2024 - Present (2 years 8 months)

Manage work orders in AppFolio, coordinate repairs with in-house techs and third-party vendors, maintain low tenant delinquency, oversee unit turns, ensure compliance with local property codes, and handle lease renewals and move-outs.

Appfolio Maintenance Coordination Vendor Management Budget Management Regulatory Compliance Lease Administration Tenant Relations

Maintenance Coordinator

Specialized Property Management

Jan 2021 - Jan 2024 (3 years)

Managed a portfolio of up to 350 properties, trained and onboarded new team members, negotiated pricing with vendors and owners, and coordinated with vendors, field assessors, and internal departments to ensure project completion.

Portfolio Management Training vendor negotiation Coordination Compliance

Loyalty Agent

AT&T

Jan 2018 - Jan 2021 (3 years)

Provided excellent customer service, de-escalated angry customers, determined root causes of cancellations, and negotiated with customers to achieve strong retention metrics.

Customer Service De escalation Negotiation Retention Problem Solving