Open to opportunities

Paul Adlai Blanco

@pauladlaiblanco

Message

Dedicated credentialing specialist with strong customer service skills.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an enthusiastic and self-motivated professional with a strong background in credentialing and customer service. Currently, I work as a Credentialing Specialist at Tenet Healthcare Corporation, where I manage the processing of medical staff applications and ensure compliance with credentialing standards. My role involves conducting primary source verifications and providing essential clerical support to the medical staff department.

Prior to my current position, I gained valuable experience in customer service roles across various companies, including Teleperformance and IGT Solutions. My ability to work well under pressure and meet strict deadlines has been a key factor in my success. I thrive in team environments and am adaptable to challenging situations, always striving to deliver the best results.

Experience

Work history, roles, and key accomplishments

Current

Credentialing Specialist

Current

Tenet Healthcare Corporation

Aug 2022 - Present (2 years 11 months)

Responsible for processing medical staff pre-applications and re-applications, conducting primary source verifications, and providing clerical support to the medical staff department.

Credentialing Team Collaboration

Customer Service Representative

Teleperformance

Mar 2022 - Jun 2022 (3 months)

Provided customer service support for Google Ads, assisting clients with inquiries and resolving issues effectively.

Customer Service Google Ads Problem Solving Communication Customer Support

Customer Service Representative

IGT Solutions

Jun 2021 - Mar 2022 (9 months)

Delivered customer service for United Airlines, addressing customer inquiries and ensuring a positive travel experience.

Customer Service Airline Support Communication Teamwork

Customer Service Representative

HCL Tech

Feb 2020 - Nov 2020 (9 months)

Handled customer service inquiries for Pearson and Xerox, providing support and resolving issues for clients.

Customer Service Technical Support Communication Team Collaboration

Case Manager

Acquire BPO

Sep 2019 - Feb 2020 (5 months)

Managed cases for Relx, ensuring effective communication and resolution of client issues.

Client Communication Problem Solving Teamwork Customer Support

Customer Service Representative

Telus International

Apr 2018 - Aug 2019 (1 year 4 months)

Provided customer service support for Uber, assisting riders and drivers with inquiries and issues.

Customer Service Ride Sharing Support Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

Philippines State College of Aeronautics

Associate, Aircraft Maintenance Technology

2015 - 2017

Completed an Associate degree in Aircraft Maintenance Technology, focusing on the principles and practices of aircraft maintenance and safety protocols.