Nejie Millarada

NM

Open to opportunities

Nejie Millarada

@nejiemillarada

Detail-oriented administrative professional with client onboarding and verification expertise.

What I'm looking for

I’m seeking a role where I can own client verification, onboarding, and scheduling while maintaining accurate records, handling sensitive information with confidentiality, and supporting compliant, high-quality operations in a fast-paced team.

I’m a detail-oriented and client-focused administrative professional with a Bachelor of Science in Psychology and multiple years of experience in customer service, back-office support, scheduling, and client verification. I’m skilled in document handling, records management, client communication, and maintaining accuracy in fast-paced environments, with a strong commitment to confidentiality.

In my current role as a Verification Specialist and Client Onboarding at Teleperformance, I verify new client information, support onboarding processes, and review records for accuracy and compliance requirements. Previously, as a Customer Service Representative at TTEC, I provided customer support for health and fitness equipment, documented interactions, and maintained accurate account records while handling high-volume inquiries; I also coordinated patient appointments at MicroSourcing and supported inbound sales and customer service at VXIGlobalSolutions with consistent documentation and performance targeting.

Experience

Work history, roles, and key accomplishments

TE

Current

Verification & Client Onboarding

Current

Teleperformance

Sep 2024 - Present (1 year 9 months)

Verified new client information and supported client onboarding by reviewing records for accuracy and compliance requirements. Handled sensitive client data with strict confidentiality.

Client Onboarding Data Verification Document Review & Compliance Records Management Confidentiality

TT

Customer Service Representative

TTEC

Aug 2023 - Jun 2024 (10 months)

Provided customer support for health and fitness equipment, addressing billing and service concerns. Documented interactions and maintained accurate account records while supporting high-volume inquiries.

Customer Support Billing Support Documentation Troubleshooting Customer Service Operations

MI

Scheduling & Appointment Coordinator

MicroSourcing

Oct 2022 - Aug 2023 (10 months)

Scheduled patient appointments and coordinated calendars to ensure accurate booking and client information. Provided administrative support for appointment management and maintained scheduling records.

Appointment Scheduling Scheduling coordination Scheduling Client Management Administrative Support Data Entry Records Management Attention To Detail

VS

Inbound Sales & Customer Service

VXI Global Solutions

Jun 2021 - Oct 2022 (1 year 4 months)

Handled inbound customer service and sales inquiries, assisting customers with account concerns and product solutions. Met service and performance targets while maintaining documentation and supporting customer retention efforts.

Inbound Sales Customer Service Account Management Product Support Documentation Customer Retention Performance Targeting Problem Solving

Education

Degrees, certifications, and relevant coursework

RU

Rizal Technological University

Bachelor of Science, Psychology

2020 - 2024

Earned a Bachelor of Science in Psychology at Rizal Technological University from 2020 to 2024.

SC

STI College Ortigas Cainta

Science, Technology, Engineering, and Mathematics (STEM)

2018 - 2020

Studied Science, Technology, Engineering, and Mathematics (STEM) at STI College Ortigas Cainta from 2018 to 2020.

Tech stack

Software and tools used professionally

Gmail

Google Workspace

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