Open to opportunities

Nikki Pauline Bautista

@nikkipaulinebautista

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Customer service professional eager to leverage expertise as a virtual assistant.

Philippines

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a dedicated customer service professional with a strong background in client support, communication, and administrative tasks. My experience as a Credentialing Coordinator at Aya Healthcare International BPO, Inc. has equipped me with the skills to assist travelers with credentialing inquiries, identify discrepancies, and maintain updated records. I am highly organized and tech-savvy, committed to delivering reliable, detail-oriented support to help businesses run smoothly.

Throughout my career, I have excelled in various roles, including as a Marketing Assistant and Virtual Assistant, where I undertook daily administrative tasks, communicated directly with clients, and fostered trusting relationships. My ability to explain and promote products and services has been instrumental in achieving customer satisfaction and loyalty. I am eager to leverage my customer service expertise in a virtual assistant role, contributing to the success of a dynamic team.

Experience

Work history, roles, and key accomplishments

Credentialing Coordinator II

Aya Healthcare International BPO, Inc

Jan 2022 - Jan 2025 (3 years)

Assisted travelers with credentialing inquiries, identified discrepancies in information, and conducted follow-ups. Tracked certification expirations to confirm renewals and maintained updated records for all credentials.

Credentialing Data Entry Process Improvement Record keeping

Education and Admitting Staff

Marikina Doctors Hospital and Medical Center

Jan 2020 - Jan 2021 (1 year)

Performed pre-admitting activities and received bookings from physicians. Interviewed patients prior to admission to obtain required information and explain hospital policies.

Admissions Administrative Support

Marketing Assistant

Asia United Bank

Jan 2019 - Jan 2020 (1 year)

Undertook daily administrative tasks to ensure the functionality and coordination of the department’s activities. Communicated directly with clients, fostered trusting relationships, and provided customer service.

Administrative Support Client Communication Customer Service Product Promotion

Marketing Assistant

Cortrust Management & Marketing Corp.

Jan 2015 - Jan 2019 (4 years)

Provided administrative support to the Marketing team, including email filtering, phone handling, and appointment scheduling. Handled logistical concerns, processed city permits, and distributed marketing materials.

Administrative Support Scheduling Logistics

Education

Degrees, certifications, and relevant coursework

University of Pasig City

BSBA Marketing Management, Marketing Management

Studied the principles and practices of marketing management, gaining knowledge in areas such as market research, consumer behavior, and strategic marketing. Developed skills in business administration and marketing strategies.