Pauka Sy
@paukasy
I support users with Microsoft 365, workstation setup, and technical troubleshooting.
United StatesWhat I'm looking for
At Meals Direct LLC, I provide employees with technical support for login issues, software navigation, workstation setup, and common hardware and software problems.
I administer RingCentral VoIP systems by managing user accounts, configuring call routing, and setting up IVR menus. I also support Microsoft 365 tools including Outlook, Word, Excel, Teams, and OneDrive while maintaining internal reports, forms, and documentation.
My Computer Engineering background includes building a SQL course scheduling application and developing a custom C dynamic memory allocator, with testing and troubleshooting throughout both projects.
I bring hands-on PC assembly, hardware upgrade, peripheral support, clear communication, and patient customer service to helping users solve technical issues.
Experience
Work history, roles, and key accomplishments
Human Resource Assistant
Meals Direct LLC
Nov 2024 - Present (1 year 10 months)
Provides technical support to employees, including login assistance, software navigation, and workstation setup. Administers RingCentral VoIP systems and supports Microsoft 365 applications.
Education
Degrees, certifications, and relevant coursework
Pennsylvania State University
Bachelor of Science, Computer Engineering
Bachelor of Science in Computer Engineering from Pennsylvania State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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