At Winona, I responded to patient inquiries by email and chat about prescription status, medication refills, shipping, and billing.
I coordinated with doctors, pharmacy teams, and internal departments to address concerns and follow up on pending requests. I also maintained patient records and followed company policies and HIPAA guidelines.
At R1 RCM, I assisted patients with pre-registration for upcoming appointments and updated their records. I collected insurance information to support registration and eligibility verification.
Earlier, at Concentrix and 24/7 Intouch Inc., I handled customer inquiries by phone, chat, and email, including order, payment, refund, and delivery concerns.
