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Irish Talaga

@irishtalaga

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Customer Service Representative at Everise handling pharmacy benefits, prescription refills, and order concerns.

Philippines

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What I'm looking for

I'm looking for full-time customer service work, with flexibility for international clients.

At Everise, I assisted healthcare pharmacy members with prescription refills, order tracking, and processing concerns. I verified patient information and eligibility while following healthcare privacy requirements.

I explained prescription coverage, copayments, pharmacy benefits, and mail-order services, and kept interaction records accurate while meeting service KPIs.

At HiveX Company, I provided high-volume chat support for food delivery customers, processing refunds and addressing late, missing, or incorrect orders. Earlier, at Carelon Global Solutions, I supported customers with insurance coverage inquiries and online account tasks.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Everise

Nov 2024 - Aug 2026 (1 year 9 months)

Assisted healthcare pharmacy members with prescription refill requests, order tracking, and processing concerns. Verified patient information and eligibility while following healthcare privacy requirements and explained prescription coverage, copayments, pharmacy benefits, and mail-order services.

Customer Service Phone Support Live Chat Healthcare Pharmacy Benefits Insurance Order Processing Record keeping Communication Skills Empathy KPI Compliance

Customer Service Representative

HiveX Company

Jan 2022 - Sep 2024 (2 years 8 months)

Provided high-volume chat support for food delivery customers, resolving late, missing, and incorrect orders and processing refunds, cancellations, and adjustments. Coordinated with delivery riders and restaurants to address customer concerns while maintaining customer satisfaction and meeting service KPIs.

Customer Service Live Chat Food Delivery Order Processing Refunds Cancellations Problem Solving Coordination Communication Skills KPI Compliance

Customer Care Representative II

Carelon Global Solutions

Nov 2020 - Jan 2022 (1 year 2 months)

Provided high-volume chat support for insurance coverage inquiries, explaining policy terms and conditions in clear, accessible language. Guided customers through online processes and account-related tasks while maintaining customer satisfaction and meeting service KPIs.

Customer Service Live Chat Insurance Policy Explanation Account Assistance Communication Skills Problem Solving KPI Compliance

Education

Degrees, certifications, and relevant coursework

WCC Aeronautical and Technological College

Bachelor of Science in Airline Operations Management, Airline Operations Management

2022 -

Pursuing a degree in Airline Operations Management, covering airline operations, airport and ground operations, flight operations, aviation safety, and related subjects.