At TaskUs, I identified and escalated suicide and self-harm risks across immersive and social platforms, using client triage frameworks and immediate escalation protocols for imminent-risk cases.
I reviewed more than 100 multimodal reports daily and achieved a 95% QA score and 90% SLA adherence. I also tracked coded language and supported workflow improvements for identifying horror content and age-gating it.
I produced structured case documentation and EU DSA Statements of Reasons, supported COPPA and NCMEC child-safety work, and tested LLM-powered NPCs through adversarial prompting. Before TaskUs, I handled customer service and technical support roles for T-Mobile and AT&T accounts.
