CCCequielyn Rose Cauilan
@cequielynrosecauilan
Trust & safety specialist and social media manager focused on content moderation, team leadership, and user protection.
PhilippinesWhat I'm looking for
I am a trust and safety associate and social media manager with multi-year experience in content moderation, non-voice avatar support, and customer service. I have led moderation teams, coached staff, and ensured compliance with platform policies while driving quality and performance improvements.
I bring hands-on expertise in training, operational coordination, and real-time user engagement, plus familiarity with tools like Canva, Notion, Google Workspace, Citrix, and Zoiper to streamline workflows and deliver reliable support.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Bluerose Management
May 2024 - Oct 2025 (1 year 5 months)
Real-Time Interaction and Engagement
Flexible and Convenient Communication
Manage Social Media Account
ACSupervised content moderation team, monitored performance metrics, and collaborated with operations and policy teams to ensure platform compliance and user trust. Improved moderation quality and supported escalation resolution across workflows.
ATHandled customer calls and support issues including appointments, repairs, refunds, and purchases while maintaining service quality and resolution targets. Provided technical support and processed transactions to meet SLA requirements.
Non-Voice Avatar Trainer
IConcept Contact Solutions
Jan 2018 - Dec 2022 (4 years 11 months)
Trained candidates in non-voice support, facilitated mock calls and interviews, and conducted onboarding to prepare hires for BPO roles, improving readiness and placement outcomes. Delivered process training and performance feedback.
Education
Degrees, certifications, and relevant coursework
University of Rizal System
Bachelor of Science in Psychology, Psychology
Activities and societies: Internship; participated in mock calls and mock interviews; provided/received call center training-related activities.
Completed coursework toward a Bachelor of Science in Psychology with last attendance in 2020; included internship experience.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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