Godwin Aje
@godwinaje
Application Support Lead delivering operational excellence and user-focused results.
NigeriaWhat I'm looking for
I am an Application Support Lead with over nine years of progressive experience in technology, focused on improving system availability and user experience through disciplined support practices.
I have implemented ITIL-aligned processes across incident, problem, and change management, and led successful deployments such as Agent Connect across 13 African countries while reducing downtime.
I optimize support workflows and knowledge management using tools like Datadog, Zendesk and Jira, achieving measurable outcomes — including faster ticket resolution and fewer recurring incidents.
I mentor and lead small teams, collaborate cross-functionally with product, QA and operations, and deliver high-stakes upgrades with zero critical incidents, emphasizing data-driven decision making and strong stakeholder communication.
Experience
Work history, roles, and key accomplishments
Application Support Lead
Firston Technologies
Oct 2019 - Present (5 years 11 months)
Led a 4-person support team and managed deployment of Agent Connect across 13 African countries, reducing downtime and cutting average ticket resolution time by 30% while improving system availability to 99.9%.
Technical Support Specialist
UBA Group
Oct 2015 - Oct 2019 (4 years)
Provided L1/L2 enterprise application support, documented procedures and knowledge base materials, and collaborated with QA/dev to reduce escalated incidents by 25% while maintaining a 95% customer satisfaction rating.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science, focusing on core computing principles and practical applications.
Pristine School of Management
Certificate / Professional Program, Human Resource Management
Completed a program in Strategic Human Resource Management.
MTF Institute of Management
Professional Diploma, Product Management
Completed a Professional Diploma in Product Management.
Availability
Location
NigeriaAuthorized to work in
Job categories
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