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Kyeermun Nantok

@kyeermunnantok

Application Support Engineer specializing in systems stability, SQL, and cybersecurity.

Nigeria
Message

What I'm looking for

I seek a hands-on support role where I can ensure system stability, apply SQL and Power BI skills, work with cross-functional teams, and grow in cybersecurity within a collaborative, impact-focused organization.

I am an Application Support Engineer with five years' experience providing IT support, systems monitoring, incident troubleshooting, and user support across banking, fintech, and technology firms. I specialize in SQL database troubleshooting, Power BI dashboards for operational insight, and maintaining secure, stable production systems through strong IT governance and basic cybersecurity practice.

I have supported USSD and SMS banking channels, collaborated with cross-functional teams to improve service delivery, and led workshops and data-driven projects that boosted program visibility and user participation. I focus on root-cause analysis, proactive monitoring, and delivering user-focused solutions that reduce downtime and operational cost.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Bingham University logoBU

Bingham University

Bachelor of Science, Computer Science

Grade: Second Class Upper

Completed a Bachelor of Science in Computer Science, graduating with Second Class Upper in August 2019.

Tech stack

Software and tools used professionally

MySQL logo

MySQL

Gmail logo

Gmail

Root Cause logo

Root Cause

SQL logo

SQL

Enhance logo

Enhance

Phase logo

Phase

Increase logo

Increase

Availability

Open to opportunities

Location

Nigeria

Authorized to work in

Nigeria

Job categories

Application Support EngineerApplication Support EngineerIT SupportSystems AdministratorDevOps EngineerCybersecurity AnalystDatabase AdministratorTechnical CoordinatorOperations EngineerApplication Support SpecialistApplication Support AnalystSenior Application Support SpecialistSupport EngineerTechnical Support Engineer

Skills

MySQLSQL QueriesPower BIData VisualizationApplication SupportSystem MonitoringTroubleshootingIT GovernanceMicrosoft Office SuiteSMS Banking PlatformsIncident ManagementRoot Cause AnalysisProject ManagementEnhanceGmailIncreasePhaseRoot CauseSQL

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Kyeermun Nantok - Application Support Engineer - United Bank for Africa | Himalayas