HATEGEKIMANA Patrick
@patrick_it_supporter
IT support specialist providing freelance IT Technical Support & IT Ops, Web Technologies &Software, Customer Support & Communication and AI Training.
RwandaWhat I'm looking for
In my freelance IT Support & Computer Services Assistant work, I troubleshoot hardware and software issues for PC and laptop users, including virus removal and OS installation as well as Developing Websites.
I also help individuals and local business owners prepare documents, convert PDFs, and format spreadsheets using Google Sheets and Microsoft Excel.
Through academic and independent projects, I designed responsive web layouts and configured hosting, DNS records, and WordPress. I tested website functionality and documented fixes for user experience bugs.
In remote platform projects, I reviewed AI-generated responses for factual accuracy and code syntax, and annotated and classified text datasets. I’m equipped for remote support work and have fluent English and native Kinyarwanda.
Experience
Work history, roles, and key accomplishments
IT Support & Computer Services Assistant
Freelance / Local Client Work
Jan 2026 - Present (9 months)
Provided direct hardware and software troubleshooting for PC/laptop users, including virus removal, OS installation, and network setup. Assisted individuals and local business owners with document preparation, PDF conversions, and spreadsheet formatting.
Web Development & Technical Projects
Academic & Independent
Jan 2025 - Jan 2026 (1 year)
Designed and deployed responsive web layouts using modern HTML, CSS, and basic JavaScript. Configured web hosting, domain DNS records, and content management systems (WordPress) for project applications.
Technical Content & Data Evaluator
Remote / Platform Projects
Jan 2024 - Jan 2025 (1 year)
Reviewed AI-generated responses for factual accuracy, code syntax precision, and adherence to guidelines. Annotated and classified text datasets with high attention to quality and quick completion times.
Education
Degrees, certifications, and relevant coursework
Information Technology / Computer Science Studies
Studies, Information Technology / Computer Science
Focused on Computer Systems, Networking, Software Development, and Database Management.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Salary expectations
Job categories
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