olivier ishimwe

I’m a results-driven Digital Operations & Technical Support Specialist based in Kigali, Rwanda, with a strong track record across customer support, social media management, web design, product operations, and video editing. I’m skilled at resolving technical issues, growing online communities, and creating engaging digital content.

In my recent role as a Social Media Support Specialist at UTB, I managed social media content across multiple platforms and grew community engagement by 30%. I also maintained a 95%+ satisfaction rate by responding to customer and technical inquiries, while moderating online discussions to protect brand standards.

Across earlier roles—including Product Manager at HI-Punctual Food Ltd and Freelance Web Designer—I coordinated product planning to reduce delivery delays by 15% and delivered 10+ responsive websites using HTML, CSS, JavaScript, Bootstrap, and WordPress. I bring a technology-first mindset and a focus on excellent user experiences, using tools like Google Workspace, Canva, and AI Tools to help organizations scale efficiently.