At Vivo, I develop and monitor analyses of operational performance to support management decisions. I build and track productivity, efficiency, quality, and capacity indicators.
I turn operational data into dashboards and analytical solutions using Power BI, Power Query, and Excel. I also consolidate, process, and validate data from different sources.
At Vivo, I investigate performance deviations and their causes, and automate recurring manual reports and routines to reduce manual dependence and free the team for higher-value work.
Before moving into data analysis, I supervised customer service at Vivo, managing field teams and using operational KPIs, reports, and action plans to address performance and service quality. I’m studying Computer Engineering and deepening my skills in SQL, Python, databases, and data engineering, with my main focus on Data & Analytics.
