Open to opportunities

Patricia Bautista

@patriciabautista

Message

Highly organized Virtual Assistant and Case Manager with 10+ years experience.

Philippines

Message

What I'm looking for

I seek a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in a supportive environment.

As a highly organized and results-driven Virtual Assistant and Case Manager, I bring over 10 years of experience in customer service, technical support, and administrative operations across diverse industries, including e-commerce and telecommunications. My expertise lies in managing client relationships, streamlining processes, and providing high-level support in fast-paced, remote environments.

I have a proven ability to handle confidential information with discretion and resolve complex issues efficiently. My collaborative approach has contributed to team success through mentorship and collaboration, ensuring that I not only meet but exceed client expectations. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Advocate

Boldr

Apr 2025 - May 2025 (1 month)

Provided timely and empathetic customer support during the high-volume Mother's Day season for a leading floral delivery service. Handled customer inquiries via email and chat, ensuring accurate order tracking, delivery updates, and product-related assistance. Resolved complaints effectively by identifying customer concerns and offering appropriate solutions within set guidelines.

Customer Support Email Support Chat Support Customer Satisfaction Brand Representation

Virtual Assistant | Case Manager

GETIDA

Jun 2023 - Mar 2025 (1 year 9 months)

Managed inboxes, monitored emails, and prioritized messages for efficient response while maintaining confidentiality of sensitive personal and business information. Delivered client support through virtual meetings and troubleshooting assistance, handling documentation and data entry for seamless workflow operations. Utilized Jira for tracking tasks and collaborated using Slack, Zoom, and Loom for

Inbox Management Email Tracking Data Entry Troubleshooting Jira Slack Zoom Loom Confidentiality

Customer Service & Technical Support SME

Teleperformance

Feb 2018 - Jun 2023 (5 years 4 months)

Delivered technical support for Telstra customers, troubleshooting internet, mobile, and network issues, and provided assistance for hardware/software problems with high customer satisfaction. Supported customers and Dashers via chat, phone, and email, helping with app navigation and account troubleshooting. Utilized Salesforce CRM to manage data and streamline communication, and conducted meeting

Technical Support Customer Service Troubleshooting Salesforce CRM Microsoft Teams Five9 AWS Chat Support Phone Support Email Support

Subject Matter Expert | Mentor | Team Leader

Concentrix Daksh

Oct 2014 - Jan 2018 (3 years 3 months)

Supported Amazon Sellers with account issues and compliance matters, resolving inquiries on listings, payments, metrics, and FBA. Mentored and coached team members for professional growth, creating best practices for training and troubleshooting. Acted as project support and strategic problem-solver.

Subject Matter Expertise Mentoring Team Leadership Amazon Seller Support Compliance Training Troubleshooting Problem Solving

Education

Degrees, certifications, and relevant coursework

New Era University

Bachelor of Arts, Mass Communication

Completed a comprehensive curriculum focused on mass communication principles and practices. Gained foundational knowledge in media studies, communication theories, and various forms of media production.