PDPatricia Ann Domingo
@patriciaanndomingo
Detail-oriented Workflow Automation & Client Onboarding Specialist.
PhilippinesWhat I'm looking for
I am a Workflow Automation and Client Onboarding Specialist with a strong focus on designing and optimizing scalable onboarding processes. My experience includes leveraging low-code/no-code tools such as Zapier, n8n, and Google Apps Script to automate workflows, enhance data integrity, and improve operational efficiency. I thrive in collaborative environments, working closely with product, development, and success teams to ensure seamless client implementations and long-term satisfaction.
Throughout my career, I have successfully led end-to-end client onboarding processes, ensuring timely setups and smooth transitions into platforms. My role at Helpflow involved managing workflow automations, conducting QA testing for new product features, and creating technical documentation for team-wide implementation. I am passionate about building systems that reduce manual effort, improve accuracy, and scale with growing business needs.
Experience
Work history, roles, and key accomplishments
Product Specialist – Development Team
Helpflow
Jan 2024 - Jun 2025 (1 year 5 months)
Designed and maintained workflow automations using Zapier, n8n, and Google Apps Script to streamline internal processes. Conducted QA testing for new product features and platform updates, reporting bugs and performance issues to developers.
Client Success Specialist
Helpflow
Apr 2021 - Jan 2024 (2 years 9 months)
Led end-to-end client onboarding processes, ensuring timely setup and smooth transitions into the platform. Acted as primary point of contact for new clients during implementation, guiding them through setup, training, and handoff.
Chat Customer Service Representative
Helpflow
Aug 2020 - Mar 2021 (7 months)
Delivered chat-based customer support for multiple eCommerce brands. Handled orders, returns, and product inquiries via LiveChat and different Helpdesk platforms.
Customer Service Representative
24/7.ai
Apr 2019 - Jun 2020 (1 year 2 months)
Delivered customer support via phone and online channels, handling inquiries, complaints, order issues, and service modifications across multiple eCommerce clients. Provided internal teams with real-time knowledge support and resources.
Education
Degrees, certifications, and relevant coursework
Jose Rizal University
Bachelor of Science in Business Administration, Accounting
2014 - 2019
Grade: Cum Laude
Activities and societies: Cum Laude, Dean’s Lister, Academic Scholar
Graduated Cum Laude with a major in Accounting. Recognized as a Dean's Lister and Academic Scholar throughout the program.
La Immaculada High School Concepcion School
Diploma, General Studies
2010 - 2014
Activities and societies: Academic Scholar
Completed high school education and received a diploma. Recognized as an Academic Scholar.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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