I’m looking for a long-term remote role as a Technical VA & AI Automation Specialist. Interested in AI automation, CRM management, workflow optimization, customer support, and business operations. I want to work with growth-focused teams where I can contribute, continue learning, and help improve efficiency through smart systems and automation.
Irand Angel Andrade
@irandangelandrade
Technical VA & AI Automation Specialist with 8+ years in customer support, automation, and remote operations.
What I'm looking for
I’m a dedicated Technical Virtual Assistant and AI Automation Specialist from the Philippines with 8+ years of experience in remote work, customer support, lead management, admin operations, and technical assistance. Over the years, I’ve worked with international clients and helped businesses improve their workflows, customer experience, and daily operations through reliable remote support and process optimization.
One of my biggest strengths is my ability to learn and adapt quickly. In just 30 days, I completed an intensive AI Automation upskill sprint focused on real-world automation systems, workflow building, and AI-powered business operations. During this fast-paced training, I rapidly transitioned from traditional VA work into advanced automation and no-code development, proving my ability to absorb new technologies and apply them efficiently in real business environments.
I specialize in building automations using n8n, Zapier, Make, and GoHighLevel. My experience includes AI integrations, CRM automation, lead management systems, appointment scheduling workflows, email automation, and process optimization designed to help businesses save time and scale operations.
My background combines strong communication skills with technical problem-solving, allowing me to work effectively with both clients and backend systems. I’m experienced in customer support, CRM management, workflow documentation, admin operations, automation setup, and troubleshooting business processes.
I’m proactive, detail-oriented, tech-savvy, and highly motivated to continue growing in the AI automation industry. I enjoy helping businesses streamline operations, reduce manual work, and improve efficiency through smart systems and automation. I work well independently, adapt quickly to new tools and environments, and bring a strong work ethic to every project I handle.
Experience
Work history, roles, and key accomplishments
AI Automation Trainee
Technical Virtual Assistants PH
Mar 2026 - Apr 2026 (1 month)
Completed an intensive AI automation upskilling sprint (Mar–Apr 2026), earning 5 certifications in under 30 days and building a hands-on portfolio of 5 live automation projects. Trained across n8n, Make.com, Zapier, GoHighLevel CRM, and prompt engineering to deploy AI-powered workflows with API/webhook integrations.
Maintenance Coordinator
GPS Renting
Jan 2025 - Jan 2026 (1 year)
Orchestrated end-to-end residential property maintenance workflows, handling vendor sourcing, scheduling, and AppFolio-based stakeholder communications. Built Google Sheets tracking tools that reduced operational turnaround time by 22% and eliminated manual reconciliation errors.
Re-Rates Specialist
Colonial Van Lines
Aug 2023 - Dec 2024 (1 year 4 months)
Processed 20+ daily logistical billing forms, performing precise charge calculations and dispute resolution. Resolved billing discrepancies through transparent client communication while maintaining high accuracy in high-volume operations.
Customer Experience Agent & Coach
Alorica Clark Philippines
Feb 2018 - Jul 2023 (5 years 5 months)
Managed 40+ daily technical inquiries, consistently achieving 112% of performance targets. Coached team members on process improvements to reduce average call handling time by 17 seconds and drove a 30% increase in sales through cross-selling and escalation resolution.
Education
Degrees, certifications, and relevant coursework
ABE International College of Business and Economics
Bachelor of Science, Accountancy
2011 - 2013
Completed a Bachelor of Science in Accountancy (undergraduate) at ABE International College of Business and Economics from 2011 to 2013.
Dulag National High School
High School Diploma, High School
2007 - 2011
Completed a High School Diploma at Dulag National High School from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
irand-ai-workflow-expert.netlify.appSalary expectations
Social media
Job categories
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