Open to opportunities

Patrícia F

@patrciaf

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Dynamic and results-oriented Continuous Improvement Manager

France

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What I'm looking for

Seeking a challenging role that leverages my expertise in continuous improvement, project management, and process optimization to drive business growth and excellence.

As a seasoned Continuous Improvement Manager with over 14 years of experience, I have a proven track record of driving operational excellence in multinational environments. My expertise lies in leading cross-functional teams, implementing Lean and Kaizen methodologies, and driving cost-saving initiatives. I am passionate about delivering measurable performance enhancements and promoting a culture of accountability and autonomy in problem-solving methodologies.

Throughout my career, I have developed strong project management and process optimization skills, with a focus on data-driven decision making and KPI development. My ability to lead and train cross-functional teams has enabled me to foster a culture of continuous improvement and drive business growth.

With a strong educational background in Process and Quality Management, Planning and Strategy, and Letters and Bilingual, I possess a unique blend of technical and soft skills that enable me to excel in fast-paced and dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Prime Golf Academy

Jan 2023 - Present (2 years 5 months)

Developed and implemented comprehensive administrative and commercial strategies, enhancing operational efficiency. Provided crucial B2C support, including billing, payments, and addressing customer inquiries.

Administration Customer Relationship Management Data Driven Decision Making

B2B Services Manager

Couteaux du Chef

Apr 2022 - Jan 2023 (9 months)

Acted as Lean coach for purchasing and logistics departments, driving process efficiency and cost reductions. Led the analysis and improvement of B2B processes using data reporting and continuous improvement methodologies.

Lean Process Optimization Data Reporting Continuous Improvement

Project Manager (Remote)

Entrepreneur

Jan 2020 - Apr 2022 (2 years 3 months)

Led continuous improvement and Lean initiatives for a Lisbon-based law firm, focusing on administrative and financial restructuring through the creation of KPIs and process optimization.

Project Management Lean KPI’S Process Optimization

Commercial Instructor

Volvo do Brasil Veículos Ltda

Jan 2019 - Jan 2020 (1 year)

Analyzed data to identify improvement areas using value stream mapping. Designed and implemented a client experience journey, applying Lean tools to identify root causes of client dissatisfaction.

Lean Client Experience

Legal Administrative Analyst

Volvo do Brasil Veículos Ltda

Jan 2016 - Jan 2019 (3 years)

Managed Lean coaching and administrative functions for Engineering, Legal, and Quality departments. Developed and maintained KPIs to monitor and enhance department performance.

Lean Administration KPIs

Executive Assistant

Volvo do Brasil Veículos Ltda

Jul 2011 - Jan 2016 (4 years 6 months)

Managed executive schedules and administrative workflows while driving continuous improvement initiatives in the office, including KPI development and Lean project management.

Executive Management Administration Continuous Improvement Lean