Patience Mwathi
@patiencemwathi
I handle customer support across chat, email, and phone using Zendesk, CRM tools, and fast, clear communication.
KenyaWhat I'm looking for
I've supported customers via phone, email, and chat at Kenya Pipeline Company, where I also managed front-desk operations, resolved complaints, maintained records, and handled M-Pesa receipting.
My ICT background includes troubleshooting PCs, printers, and networks, installing software, maintaining systems, and providing user support at Kenya Agricultural and Livestock Research Organization. I'm equipped for full-time remote work during US EST/PST hours, with fluent English and Swahili, 65 WPM typing, and reliable home-office equipment.
Experience
Work history, roles, and key accomplishments
ICT & Front Desk Officer
Kenya Pipeline Company
Aug 2025 - Dec 2025 (4 months)
Managed front desk operations and provided customer support via phone, email, and chat. Handled ICT troubleshooting, M-Pesa receipting, records management, and complaint resolution.
Education
Degrees, certifications, and relevant coursework
Thika Technical Training
Diploma, Information Communication Technology
2022 -
Pursuing a Diploma in Information Communication Technology, with coursework in ICT systems and support.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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