Looking for a job

Patience joel

@patiencejoel

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I resolve customer inquiries, orders, delivery issues, returns, and complaints across multiple support channels.

Nigeria

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What I'm looking for

I'm seeking a customer-focused team where I can deliver exceptional customer experiences, resolve concerns efficiently, and support customers through orders, delivery, returns, and complaints.

At Melp Classic, I handle 150+ customer inquiries across three communication channels, supporting product availability, sizing, orders, and delivery updates.

I process orders and coordinate returns and exchanges to help maintain customer satisfaction and encourage repeat purchases.

I resolve sizing, supplier, and logistics complaints through patient communication, follow-ups, and practical problem-solving.

I keep accurate customer records, track orders, and escalate unresolved delivery and inventory issues to support timely resolution and strong customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Melp Classic

Jun 2024 - Present (2 years 3 months)

Handled 150+ customer inquiries regarding product availability, sizing, orders, and delivery updates across three communication channels. Processed orders, coordinated returns and exchanges, and resolved complaints through patient communication and problem-solving.

Education

Degrees, certifications, and relevant coursework

University of Jos

B.Sc., Science Laboratory Technology

Pursuing a B.Sc. in Science Laboratory Technology with an expected graduation in June 2027.

Savvy Academy

Virtual Assistant Program Certificate, Virtual Assistance

Completed a Virtual Assistant Program Certificate with proficiency in customer service, general virtual assistance, email marketing, social media management, and social media marketing in May 2026.