Open to opportunities

Patience Gunn

@patiencegunn

Message

I drive sales conversions and resolve customer needs across high-volume service channels.

Kenya

Message

What I'm looking for

I'm looking for a customer service role that values strong communication, accuracy, and a customer-first mindset, where I can support customers, resolve concerns, meet performance targets, and work independently or as part of a team.

I'm currently handling inbound and outbound sales calls for TravelPass Group products through Springboard, building rapport quickly, identifying customer needs, and working toward conversion targets.

At CCI Kenya, I managed high-volume customer interactions across phone, email, and live chat. I used Salesforce, Zendesk, Genesys, and Ujet to manage accounts, track resolutions, complete follow-ups, and coordinate escalations.

I've also coordinated restaurant orders at Oasis Lounge & Restaurant, supported café sales at Brixx Cafe, managed client appointments at Pamba Spa, and built long-term customer relationships at Suzie Beauty.

I bring more than five years of customer service, sales, contact-centre, hospitality, and retail experience, with a customer-first approach to accurate records, clear communication, complaint resolution, upselling, and cross-selling.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

Springboard

May 2026 - Present (4 months)

Handles outbound and inbound sales calls for TravelPass Group's travel products, focusing on driving strong conversion rates and building rapport with prospective customers.

Outbound Sales Inbound Sales Customer Relationship Management Call Handling Record keeping