Mitchelle Anyango

Receive incoming calls from customers and provide accurate information on services, pricing, and booking options. Convert customer inquiries into confirmed reservations by applying the sales process learned during training.

Made outbound calls to prospective customers to introduce and promote company products/services. Answered inbound customer queries and provided information on products/services.

Responded to email, inbound and outbound calls and social media platforms. Ensured all customers receive excellent services when visiting the office.

Assisted passengers in booking buses for travels. Handled all complaints and refunds of passengers through calls, messages and emails.

Handled and resolved customer issues promptly through call, email, and approved social media platforms while maintaining the set quality standards of customer service delivery. Promoted the company and all its products to customers through different communication channels.

Responded to client emails and wrote proposals for potential clients. Updated and managed CRM and Accounting software, and sought out quality leads.

Received all customer calls and ensured they get their meals on time. Managed the riders and made sure they make the deliveries as told.

Handled complaints, provided appropriate solutions and alternatives within the time limit to follow up and find a solution. Effectively managed large amounts of incoming calls.

Completed life skills training at the University of Nairobi, Kabete campus in 2014.

Completed business skills training at the Kenya Institute of Management in 2014.

Completed entrepreneurship skills training at the Catholic University of Eastern Africa in 2014.

Attained the Kenya Certificate of Secondary Education from 2010 to 2013.

Attained the Kenya Certificate of Primary Education from 2002 to 2009.