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Dilip Velpula

@dilipvelpula

Resource management leader at Dell Technologies who delivered workforce planning and automation programs across global operations.

India

Message

At Dell Technologies, I led capacity planning and budgeting to align hiring and resource utilization with business needs. I also directed strategic program execution and implemented RCA-based corrective actions for incident response.

At Amazon, I directed programs across Europe and APAC, set up Global Command Centers in Australia, Turkey, and UAE, and enabled three peak seasons with >97% SLA performance. I also managed automation projects and developed and scaled the ‘TAG’ backup system for business continuity.

Experience

Work history, roles, and key accomplishments

Senior Advisor – Resource Management

Dell Technologies

Jul 2021 - Mar 2025 (3 years 8 months)

Led capacity planning and budgeting to align hiring and resource utilization with business needs. Directed program execution for strategic initiatives, ensuring timely delivery and quality outcomes.

Capacity Planning Budgeting Program Management Incident Response Stakeholder Management Continuous Improvement Process Improvement

Senior Manager – Resource Management

Omega Healthcare

Jul 2020 - Jul 2021 (1 year)

Managed a team of capacity planners across geographies based on client forecasts. Led system and seat management initiatives to optimize space and cost.

Capacity Planning Team Management System Management Cost Optimization Workflow Redesign Operational Efficiency

Program Manager

Amazon

Jul 2016 - Jul 2019 (3 years)

Directed programs across Europe and APAC, ensuring peak season readiness with minimal SLA breaches. Set up Global Command Centers in Australia, Turkey, and UAE.

Program Management Automation SLA Management Global Operations Business Continuity Project Management

Sr. Analyst – Program Management

Dell International Services

Dec 2009 - Jul 2016 (6 years 7 months)

Managed multiple concurrent projects, ensuring cross-functional alignment and timely execution. Created SOPs as SME for sales tools, improving incident response and ticket quality.

Project Management SOP Development Incident Response Reporting Dashboarding Cross functional Coordination

Team Lead – Workforce Management

Tata Business Support Services Ltd

Jan 2005 - Dec 2009 (4 years 11 months)

Forecasted staffing needs, built scalable schedules, and ensured service level success. Conducted training, resolved escalations, and delivered high-quality customer experiences.

Workforce Management Forecasting Scheduling Training Escalation Management Customer Service