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Kamaxh Bharti

@kamaxhbharti

Message

I improve customer operations, client onboarding, and service outcomes through structured, data-driven coordination.

India

Message

What I'm looking for

I'm seeking flexible part-time opportunities in customer service, operations support, academic counselling, administration, or related roles where I can improve workflows, support clients, and contribute to strong service outcomes.

I've supported client operations across AESL, First Source, and UB Trucking, combining customer communication, onboarding, and process coordination.

At AESL, I converted 150+ prospective leads into confirmed admissions, maintained 100% CRM data integrity, and exceeded performance targets by 15%. At First Source, I handled 60+ daily customer interactions while maintaining 96% CSAT and achieving 88% first-contact resolution.

I've also coordinated 30+ weekly US freight loads at UB Trucking, helping achieve 98% on-time delivery. I'm currently pursuing an MBA in Healthcare Management and bring experience in CRM workflows, stakeholder coordination, and operational improvement.

Experience

Work history, roles, and key accomplishments

Academic Counsellor & Client Relations Specialist

AESL

Mar 2025 - Mar 2026 (1 year)

Led end-to-end client consultation and onboarding workflows, converting 150+ prospective leads into confirmed admissions. Maintained 100% data integrity across CRM platforms and exceeded performance targets by 15%.

CRM Lead Nurturing Client Onboarding Stakeholder Management Data Integrity Objection Handling

Client Service & Operations Associate

First Source

Oct 2023 - May 2024 (7 months)

Handled 60+ daily omnichannel interactions via live chat and voice channels while maintaining an average CSAT rating of 96%. Achieved an 88% First-Contact Resolution rate and documented support cases in CRM systems.

Omnichannel Communication CRM CSAT First Contact Resolutions SLA Compliance Process Improvement

Logistics & Freight Coordinator

UB Trucking

Jul 2021 - Mar 2022 (8 months)

Coordinated US domestic freight operations and shipment scheduling for 30+ freight loads weekly. Negotiated pricing and schedules, achieving a 98% on-time delivery metric.

TMS Freight Coordination Negotiation Logistics Spreadsheet Databases Exception Handling