Parikshit Sonavale
@parikshitsonavale
Highly experienced professional in claims processing and customer service.
IndiaWhat I'm looking for
I am a highly experienced and performance-driven professional with over 18 years in claims processing, back-office operations, and customer service. My expertise lies in managing long-term care insurance claims, resolving escalations, and optimizing client service. I have a proven ability to operate under pressure, deliver results independently, and collaborate with cross-functional teams to ensure high service quality.
In my current role as a Senior LTC Claims Representative at Genworth Financial India Pvt Ltd, I have successfully approved and processed long-term care insurance claims while maintaining effective communication with clients, agencies, and caregivers. My previous experiences include roles in customer service and back-office operations, where I honed my skills in conflict resolution, documentation accuracy, and client relationship management.
Experience
Work history, roles, and key accomplishments
Senior LTC Claims Representative
Genworth Financial India Pvt Ltd
May 2022 - Present (3 years 2 months)
Approved and processed long-term care insurance claims, communicating with clients, agencies, and caregivers via phone and email. Made accurate claim decisions as per policy terms and care needs, resolving complex client issues and maintaining updated documentation.
Payment Processing & Customer Care Associate
CEX Webuy Entertainment Pvt Ltd
Jan 2017 - Present (8 years 6 months)
Handled customer queries via email and social media, resolving service issues within TAT and escalating complex concerns. Liaised with store managers and team leads to ensure smooth issue resolution.
Senior Back Office Executive
Transerect
Dec 2012 - Present (12 years 7 months)
Managed quotations, invoices, and client communication, coordinating with field engineers and following up on payments. Created and submitted daily sales reports.
Senior Customer Support Associate
Firstsource Solutions Ltd
Nov 2011 - Present (13 years 8 months)
Supported service activations/deactivations through internal systems. Assisted customers via email communication.
Back Office Executive
Transerect
Oct 2007 - Present (17 years 9 months)
Responded to client queries and complaints, preparing quotations and sales documents. Conducted payment follow-ups via phone/email.
Customer Service Executive
CMC Ltd
May 2006 - Present (19 years 2 months)
Resolved customer queries through phone/email. Scrutinized and submitted applications with required attachments.
Education
Degrees, certifications, and relevant coursework
CMJ University
Bachelor of Science, Chemistry
Completed a Bachelor of Science degree with a focus on Chemistry. Gained foundational knowledge in chemical principles and laboratory techniques.
Elphinstone College
Higher Secondary Certificate
Completed Higher Secondary Certificate (HSC) education. Focused on core subjects to prepare for further academic pursuits.
Sundatta High School
Secondary School Certificate
Completed Secondary School Certificate (SSC) education. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Parikshit?
You can contact Parikshit and 90k+ other talented remote workers on Himalayas.
Message ParikshitFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
