Open to opportunities

Swati Jadhav

@swatijadhav3

Message

I help healthcare teams process long-term care claims and resolve PACS/DICOM imaging issues.

India

Message

What I'm looking for

I’m looking for a healthcare role where I can own high-volume claims processing and healthcare operations with strict SLA and compliance, while also supporting PACS/DICOM workflows, resolving issues quickly, and improving processes through clear stakeholder communication.

I’m a results-driven Healthcare Operations and Insurance Claims professional with over 10 years of experience across US healthcare operations, long-term care insurance claims, hospital administration, and healthcare customer support. I focus on accuracy, compliance, and dependable execution in fast-paced, high-volume environments.

In recent work as a Support Executive, I provide Level 1 technical support for PACS and DICOM-related imaging issues. I troubleshoot image upload, retrieval, study transfer, and viewer-related problems, while monitoring support tickets to maintain SLA compliance and coordinating with radiology and escalation teams.

Previously as a Senior Claims Representative, I reviewed, validated, and processed long-term care insurance claims while managing high-volume queues and maintaining compliance standards. I also coordinated with US-based teams for complex issue resolution and ensured timely, well-documented claims processing.

I bring strong operational discipline from roles in customer service, policy servicing, and hospital administration—handling onboarding activities, pre-authorization coordination, admissions workflows, and patient-facing support. I’m motivated by process improvement, clear stakeholder communication, and protecting healthcare privacy and security.

Experience

Work history, roles, and key accomplishments

Current

Support Executive

Current

Radin Health

Sep 2025 - Present (9 months)

Provide Level 1 technical support for PACS and DICOM-related healthcare imaging issues, including troubleshooting image upload, retrieval, and study transfers. Monitor support tickets, maintain SLA compliance, and coordinate with radiology departments and escalation teams while following privacy and security requirements.

PACS Support DICOM Support Image Upload & Retrieval Study Transfer Troubleshooting DICOM SLA Management Ticketing Healthcare Privacy & Security

Senior Claims Representative

Genworth Financial

Jul 2022 - Jun 2025 (2 years 11 months)

Reviewed, validated, and processed long-term care insurance claims while maintaining compliance standards. Managed high-volume claims queues and coordinated with US-based teams to resolve complex claim issues with accurate documentation and timely processing.

Long Term Care Claims Claims Adjudication Insurance Claims Processing & Compliance Healthcare Operations

Senior Customer Service Executive

Loop Health

Jul 2020 - Jul 2022 (2 years)

Supported onboarding and policy servicing activities for healthcare clients, including processing endorsements, enrollments, and policy amendments. Handled customer queries and pre-authorization coordination while maintaining SLA adherence and claims support.

Healthcare Customer Support Policy Servicing Enrollments & Amendments Claims Support SLA Client Onboarding Operational Coordination

Front Desk Enquiry Handler

Chaitanya Institute of Mental Health

May 2019 - Jun 2020 (1 year 1 month)

Managed patient appointments and front-desk operations, handling telephonic and walk-in inquiries. Coordinated communication between hospital departments to support smooth patient service and administrative workflows.

Customer Service Coordination Front Desk Operations

Administrative Coordinator

KEM Hospital

Feb 2012 - May 2014 (2 years 3 months)

Managed inpatient admissions, room allocation, and discharge processes while supporting hospital administration and operational compliance. Coordinated patient services and ward administration to help ensure consistent operational delivery.

Hospital Administration Operational Compliance Patient Services Coordination Ward Administration

Course Coordinator

Healthcare Management Institute

Jun 2011 - Feb 2012 (8 months)

Coordinated healthcare training programs, academic schedules, and operational logistics. Organized orientation sessions and seminars and supported administrative communication across stakeholders.

Coordinating Training Schedules Orientation Session Support Administrative Coordination

General Administrator

Jagtap Hospital

Jun 2010 - May 2011 (11 months)

Managed hospital administration activities and supported patient records for inpatient and outpatient operational workflows. Coordinated operational tasks to ensure continuity of healthcare service delivery.

Hospital Administration Outpatient Workflow Support Operational Coordination Healthcare Operations

Lab Technician

Healthplus Laboratory

Dec 2009 - Jun 2010 (6 months)

Collected patient samples and performed laboratory diagnostics while maintaining accurate documentation. Prepared laboratory reports and supported consistent diagnostic reporting quality through reliable recordkeeping.

Diagnostics Lab Documentation Accuracy

Education

Degrees, certifications, and relevant coursework

KEM Hospital, University of Pune

Postgraduate Diploma in Hospital and Healthcare Management, Hospital and Healthcare Management

2010 - 2011

Completed a Post Graduate Diploma in Hospital and Healthcare Management through KEM Hospital affiliated with the University of Pune from 2010 to 2011.