OSOwais Siddiqui
@owaissiddiqui1
Experienced Senior Claims Representative with a focus on customer success.
IndiaWhat I'm looking for
I am a dedicated Senior Claims Representative with over three years of experience in claims adjudication and customer service. My journey began as a Claims Associate at Legato Health Technologies, where I honed my skills in claims processing and team management. I was recognized for my contributions and selected for critical projects, which allowed me to develop a strong foundation in the healthcare claims industry.
At Genworth Financial, I have taken on a more senior role, where I emphasize collaboration and efficient communication to enhance customer experiences. My commitment to pursuing solutions rather than merely identifying problems has led to improved outcomes for both clients and the organization. I am proud to have received multiple awards, including the Performer of the Year and various IMPACT Awards, which reflect my dedication to quality and productivity in my work.
Experience
Work history, roles, and key accomplishments
Senior Claims Representative
Genworth Financial India Private Limited
Jan 2022 - Dec 2025 (3 years 11 months)
Adjudicated claim determinations and executed transactional activities in accordance with policy and furnished information. Maintained high standards of customer relationships by managing incoming and outgoing calls with claimants and associated entities. Actively pursued solutions and collaborated with teams to accomplish shared objectives.
Claims Associate
Legato Health Technologies LLP
Jan 2019 - Dec 2022 (3 years 11 months)
Processed claims and supported the team as an acting Subject Matter Expert, demonstrating strong knowledge of claims adjudication and inquiry tracking. Monitored team performance against quality targets and provided Root Cause Analysis for client quality issues. Conducted team meetings for client updates and error sessions, identifying upskilling areas.
Education
Degrees, certifications, and relevant coursework
Deccan School Of Pharmacy
Masters, Pharmaceutical Analysis
Grade: 8.00
Completed a Masters degree in Pharmaceutical Analysis, focusing on advanced analytical techniques and methodologies. Achieved a GPA of 8.00.
Gland Institute Of Pharmaceutical Sciences
Bachelor of Pharmacy, Pharmacy
Grade: 61.54%
Obtained a Bachelor of Pharmacy degree, gaining comprehensive knowledge in pharmaceutical sciences. Achieved an aggregate of 61.54%.
Sri Vijaya Sai Jr. college
Board of Intermediate (Bi.P.C), Bi.P.C
Grade: 76%
Completed Board of Intermediate education with a focus on Bi.P.C (Biology, Physics, Chemistry) subjects. Achieved an aggregate of 76%.
Govt. Madhu Malancha High School
Secondary School Education, General Studies
Grade: 78%
Completed Secondary School Education, building foundational knowledge across various subjects. Achieved an aggregate of 78%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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