Open to opportunities

Parida Moinak

@paridamoinak

Message

I resolve customer issues across voice, email, chat, and messaging channels.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve customer issues across voice and non-voice channels, collaborate on complex escalations, and deliver service that meets response, resolution, and satisfaction standards.

I've supported customers at Conneqt Business Solutions, Globiva, and TP, resolving inquiries across inbound and outbound calls, email, chat, messaging, and ticketing systems.

At TP, I provided product, pricing, account-management, and troubleshooting support while working to service-level agreements, response-time targets, resolution rates, and customer satisfaction goals.

I've also collaborated with cross-functional teams to escalate complex cases and help ensure timely resolutions.

I bring an M.A. in English Language and Literature and process experience related to Amazon, Ola, and Tata CLiQ.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Conneqt Business Solutions

Mar 2024 - Nov 2024 (8 months)

Customer care Executive - Handling inbound and outbound calls and providing resolutions

Customer Support Inbound Calls Outbound Calling Issue Resolution

Driver

Globiva

Aug 2019 - Apr 2020 (8 months)

Responding to customer inquiries and resolving issues via email, chat, and messaging platforms in a timely and professional manner. Collaborating with cross-functional teams to escalate complex issues and ensure timely resolution. Adhering to company policies, procedures, and service standards while delivering customer support services.

Customer Support Specialist

Dec 2017 - Apr 2019 (1 year 4 months)

Respond to customer inquiries and requests promptly and professionally through non-voice channels including email, chat, and ticketing systems. Provide accurate information and assistance regarding product features, pricing, account management, and troubleshooting procedures. Adhere to established service level agreements (SLAs) and performance metrics, consistently meeting or exceeding targets fo