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Paresh Agrawal

@pareshagrawal

Customer Support Specialist and Customer Success professional focused on fast resolution, conflict resolution, and client satisfaction.

India
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What I'm looking for

I want a customer service/support role where I can own end-to-end inquiry and complaint resolution, apply active listening and conflict resolution, coordinate stakeholders, and help maximize client satisfaction with smooth, reliable outcomes.

I’m a customer-centric, solution-oriented professional with extensive experience in client relations and end-to-end problem resolution. I manage customer interactions from inquiry through resolution, using active listening to understand diverse requirements and deliver tailored solutions.

In my self-employed role as a Freelance Real Estate Broker and Customer Success Specialist, I handle complex complaints by escalating grievances when needed and resolving conflicts smoothly to maintain high customer satisfaction. I guide clients through the full sales lifecycle—managing documentation, negotiating terms, and ensuring frictionless final deal closures.

I also coordinate with buyers, sellers, legal authorities, and financial institutions to streamline communication and remove process bottlenecks. Through proactive follow-ups, I build long-term trust that drives repeat business and direct referrals.

Experience

Work history, roles, and key accomplishments

SE
Current

Real Estate Broker & CS

Self-Employed

Jul 2013 - Present (12 years 11 months)

Managed end-to-end customer inquiries and resolved complex complaints through escalation and conflict resolution to maintain high customer satisfaction. Guided clients through the real-estate sales lifecycle by coordinating stakeholders, handling documentation, negotiating terms, and closing deals.

Education

Degrees, certifications, and relevant coursework

ST

S.G.B.M. Institute of Science and Technology

Bachelor of Engineering (B.E.), Electronics and Telecommunication

Grade: 66.79% (Aggregate)

Earned a Bachelor of Engineering (B.E.) in Electronics and Telecommunication at S.G.B.M. Institute of Science and Technology, Jabalpur. Aggregate marks: 66.79%.

Tech stack

Software and tools used professionally

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