Paras Kumar
@paraskumar2
Regional Learning & Development trainer specializing in performance, quality, and field coaching.
What I'm looking for
I’m a Learning & Development professional with 12+ years of experience across BFSI, Telecom, and Retail. I started in hardcore sales and progressed into Regional Training, specializing in New Hire Development, On-the-Job Training (OJT) coaching, performance improvement, and Quality & Compliance audits.
In my current role as Regional Trainer at Satin Finserv Ltd, I manage training and capability development across Punjab & Haryana—delivering TNI/TNA, leadership and behavioral training, and OJT performance support while publishing MTD/YTD dashboards. Previously at SBI Card, I ranked #1 in Punjab for backend call quality (98–99%) and drove premium conversion above 80% (up to 85%), delivering 40–45 OJT sessions per month and earning recognition as a Top 5 Trainer and 2-Time Certified Facilitator.
Experience
Work history, roles, and key accomplishments
Regional Trainer
Satin Finserv Ltd
May 2025 - Present (11 months)
Managed regional training and capability development for Punjab & Haryana, delivering TNI/TNA and performance plus compliance programs. Provided OJT coaching and produced MTD/YTD dashboards to track training effectiveness and field performance.
Led New Hire Orientation and certification and managed the M0–M3 lifecycle for productivity, quality, and performance tracking. Conducted 40–45 OJT sessions per month, improving conversion to 85% while maintaining backend call quality scores of 98–99%.
Pharmacist Assistant
Medical Store
Jan 2012 - Jan 2014 (2 years)
Supported daily pharmacy store operations by handling customers, performing billing, and managing inventory. Contributed to smooth retail store operations during customer service and transactions.
Sales Executive
Oppo India
Worked in hardcore retail sales in a competitive market, consistently achieving and exceeding sales targets. Managed customer conversion and product demonstration and was recognized as a top performing promoter.
Marketing Manager
Maa Durga Traders
Handled complete Punjab marketing and sales operations independently, driving dealer network management and market expansion. Owned sales growth and branding activities to improve regional performance.
Senior Sales Executive
OnePlus India
Worked in the premium segment in a hardcore sales role, handling high-value customers and delivering product demonstrations to drive conversion. Delivered product and sales training to retail staff.
Education
Degrees, certifications, and relevant coursework
Panjab University
Bachelor of Arts
Earned a B.A. from Panjab University.
Availability
Location
Authorized to work in
Job categories
Skills
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