Open to opportunities

Paras Kumar

@paraskumar2

Message

Regional Learning & Development trainer specializing in performance, quality, and field coaching.

India

Message

What I'm looking for

I’m looking for a Regional Trainer/L&D role where I can drive TNI/TNA and OJT coaching, improve productivity and conversion, and strengthen Quality & Compliance through audits and actionable dashboards—while delivering leadership and behavioral training for field teams.

I’m a Learning & Development professional with 12+ years of experience across BFSI, Telecom, and Retail. I started in hardcore sales and progressed into Regional Training, specializing in New Hire Development, On-the-Job Training (OJT) coaching, performance improvement, and Quality & Compliance audits.

In my current role as Regional Trainer at Satin Finserv Ltd, I manage training and capability development across Punjab & Haryana—delivering TNI/TNA, leadership and behavioral training, and OJT performance support while publishing MTD/YTD dashboards. Previously at SBI Card, I ranked #1 in Punjab for backend call quality (98–99%) and drove premium conversion above 80% (up to 85%), delivering 40–45 OJT sessions per month and earning recognition as a Top 5 Trainer and 2-Time Certified Facilitator.

Experience

Work history, roles, and key accomplishments

Current

Regional Trainer

Current

Satin Finserv Ltd

May 2025 - Present (11 months)

Managed regional training and capability development for Punjab & Haryana, delivering TNI/TNA and performance plus compliance programs. Provided OJT coaching and produced MTD/YTD dashboards to track training effectiveness and field performance.

Learning Development TNI TNA Facilitation Performance Improvement Dashboards Leadership Training Stakeholder Management

Sales Trainer

SBI Card

Jul 2022 - May 2025 (2 years 10 months)

Led New Hire Orientation and certification and managed the M0–M3 lifecycle for productivity, quality, and performance tracking. Conducted 40–45 OJT sessions per month, improving conversion to 85% while maintaining backend call quality scores of 98–99%.

OJT Performance Tracking HVLP Improvement Plans Conversion Optimization Leadership & Behavioral Training

Pharmacist Assistant

Medical Store

Jan 2012 - Jan 2014 (2 years)

Supported daily pharmacy store operations by handling customers, performing billing, and managing inventory. Contributed to smooth retail store operations during customer service and transactions.

Billing Inventory Management Stock Control

Sales Executive

Oppo India

Worked in hardcore retail sales in a competitive market, consistently achieving and exceeding sales targets. Managed customer conversion and product demonstration and was recognized as a top performing promoter.

Product Demonstrations Sales Target Achievement Competitive Market Sales Promoter

Marketing Manager

Maa Durga Traders

Handled complete Punjab marketing and sales operations independently, driving dealer network management and market expansion. Owned sales growth and branding activities to improve regional performance.

Regional Marketing Market Expansion Branding Sales Growth Sales Operations

Senior Sales Executive

OnePlus India

Worked in the premium segment in a hardcore sales role, handling high-value customers and delivering product demonstrations to drive conversion. Delivered product and sales training to retail staff.

Premium Product Sales Product Demonstrations Sales Target Achievement