Looking for a job

Devendra Rajawat

@devendrarajawat

Support Specialist II at Talent Systems, LLC resolving complex SaaS issues and escalating product bugs through JIRA.

At Talent Systems, LLC, I own customer issues from initial assessment through resolution, troubleshooting SaaS product problems and documenting outcomes while meeting SLA expectations. I also escalate product bugs through JIRA and guide customers through product workflows.

Previously, I supported customers at Crucial Information Technologies, Vodafone Intelligent Solutions, and TaskUs India Pvt Ltd. My work included application troubleshooting, account and payment reviews, handling escalations, and coordinating service appointments and field operations.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist II

Current

Talent Systems, LLC

Apr 2025 - Present (1 year 6 months)

Owns customer issues from assessment through resolution while meeting SLA targets. Resolves complex technical issues, escalates bugs via JIRA, and guides customers on product workflows.

Customer Support SaaS Troubleshooting Jira SLA Management Escalation Handling Documentation Communication Skills

Customer Support Representative

Crucial Information Technologies

Dec 2024 - Apr 2025 (4 months)

Handled customer inquiries, scheduled and dispatched technicians, provided application troubleshooting for UTZO, and processed payments.

Customer Support Scheduling Dispatching Troubleshooting Payment Processing Documentation

Executive

Vodafone Intelligent Solutions

Oct 2023 - Jun 2024 (8 months)

Provided customer support via email and chat, reviewed payment histories and account information, and performed due diligence on customer accounts.

Customer Support Email Support Live Chat Account Reviews Due Diligence Troubleshooting Reporting

Teammate

TaskUs India Pvt Ltd

Oct 2021 - Jul 2023 (1 year 9 months)

Handled supervisor escalation T2 voice calls, investigated customer issues, and provided resolutions. Reviewed accounts for suspicious activity and made account decisions.

Voice support Escalation Handling Investigation Account Reviews Fraud Detection Communication Skills