@kautilyasharma
Technical Support Specialist at Teleperformance resolving SaaS billing, account, and technical issues while achieving 90%+ CSAT.
IndiaAt Teleperformance, I support SMB clients across North America and Europe through live chat, phone, and email, achieving 90%+ CSAT while handling 60+ daily interactions. I resolve billing, subscription, license allocation, and account access issues.
I work with product and technical teams on escalations and recurring customer issues. I also mentored new team members on troubleshooting workflows and customer empathy, and contributed to process improvements that reduced ticket volume.
Work history, roles, and key accomplishments
Teleperformance
Mar 2025 - Present (1 year 7 months)
Delivered support via live chat, phone, and email for SMB clients across North America and Europe, consistently achieving 90%+ CSAT while handling 60+ daily interactions. Resolved complex billing, subscription, and license allocation issues and supported account administration and SaaS configurations.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Arts
Bachelor of Arts degree from the University of Rajasthan, completed in 2021.
Software and tools used professionally
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