At PayPal India Holdings, I diagnose and resolve complex technical, transaction, and system issues through email and chat. I troubleshoot access issues, application integration errors, data mismatches, and system downtime.
I document technical escalations and work with engineering, product, and customer experience teams on root-cause resolution. I also author and maintain Knowledge Base articles, FAQs, and procedural guides.
At PayPal India Holdings, I coach teammates on complex escalation paths, product updates, and troubleshooting techniques. I received a Spot Award for exceeding operational targets and maintaining service quality.
Previously, at Accenture, I provided Tier-1 and Tier-2 support for network connectivity, hardware configurations, billing, payments, and order management. I received the Phoenix Award and Extra Mile Award for performance and support on complex client issues.
