Open to opportunities

Paola Salazar Torres

@paolasalazartorres

Bilingual virtual assistant supporting U.S.-based companies with administrative operations, client service, and English-Spanish translation.

Colombia

Message

As a freelance English–Spanish translator, I provide real-time interpretation for visitors and clients across varied fields, with a focus on accurate, culturally appropriate translation.

My experience includes administrative support and operations coordination for U.S.-based companies, along with quality audits at KAMPAING KINGS and revenue cycle management at HEALTH PRIME INC. I’ve also supported customers at TELEPERFORMANCE and handled live broadcast monitoring and internal administration at ONE STUDIO MODELS.

Experience

Work history, roles, and key accomplishments

Current

Freelance Translator

Current

Freelance

Jan 2020 - Present (6 years 9 months)

Provided real-time English-Spanish interpretation for visitors and clients across varied fields. Applied active listening and precise communication to ensure accurate, culturally appropriate translation.

English Spanish Translation Interpretation Communication Skills Active Listening

Livestream Monitor

One Studio Models

Jan 2020 - Dec 2022 (2 years 11 months)

Monitored live broadcasts for streaming talent, troubleshooting technical and equipment issues in real time. Maintained ongoing team communication to sustain performance quality and morale.

Stream Monitoring Troubleshooting Team Communication Broadcast Quality Payroll Processing Attendance Tracking Administrative Support

Customer Service Representative

Teleperformance

Jan 2016 - Dec 2020 (4 years 11 months)

Provided bilingual (English/Spanish) customer support across inbound and outbound channels, maintaining high CSAT and FCR scores. Handled escalations, documented interactions in CRM systems, and contributed to quality improvement initiatives.

Customer Service Bilingual Support Inbound Calls Outbound Calls CSAT FCR Escalation Handling CRM Quality Improvement

QA Analyst

Kampaing Kings

Jan 2025 - Present (1 year 9 months)

Conducted quality audits on customer interactions across calls, chat, and email channels to ensure compliance and service standards. Delivered agent coaching sessions and performance feedback to drive continuous improvement in customer experience metrics.

Quality Assurance Call Monitoring Chat Monitoring email monitoring Agent Coaching Feedback Calibration Customer Experience

Revenue Cycle Management Specialist

Health Prime Inc.

Jan 2024 - Present (2 years 9 months)

Managed revenue cycle management tasks, including billing audits, claim follow-ups, and documentation accuracy in a bilingual remote environment. Monitored KPIs and prepared reports to support operational decision-making and process compliance.

Revenue Cycle Management Billing Audit Claims Follow Up Documentation KPI Monitoring Reporting Bi lingual Remote Work