At RAPPORT AGENCIA, I supervised marketing operations across accounts, coordinating priorities, teams, processes, and deliverables. I co-developed quarterly content strategies with agency leadership and reviewed monthly content plans against client goals and brand guidelines.
I coordinated account executives, design, and production teams, checking briefs, quality, timelines, and deliverables. I also supported client meetings by presenting metrics and progress, and coordinated influencer marketing initiatives from creator contact through deliverable and results review.
At ERNST & YOUNG (EY), I designed processes and implementation plans for optimization and automation, and participated in digital transformation and systems modernization projects. I planned and followed change-management initiatives for more than 9,000 users, contributing to operational efficiency and performance improvements of up to 90%.
