Panashe Nyamudoka
@panashenyamudoka1
Advanced Tech Agent at Vonage resolving escalated technical issues and documenting bugs for engineering fixes.
PolandWhat I'm looking for
At Vonage, I diagnose and resolve escalated technical issues involving hardware, software, networking, and applications. I handle complex support tickets, document bugs, and work with engineering teams to drive fixes.
In my Vonage Chat Agent role, I responded to customer inquiries through live chat and email, researched issues, and managed cases in Salesforce.
At ASKELAND MEDIA, I handled customer interactions and back-office work, including fraud monitoring, flag resolution, KYC compliance, and customer document verification.
At Tinogona, I supported customers by email and phone and analyzed processing errors and complaints to identify trends and training needs. I’m interested in moving into compliance support, AML/KYC, or financial crime prevention in fintech or banking.
Experience
Work history, roles, and key accomplishments
Advanced Tech Agent
Diagnosed and resolved escalated technical issues involving hardware, software, networking, and application-level problems. Served as primary point of contact for complex support tickets, mentored Tier 1 staff, and managed ticket queues to meet SLA targets.
Chat Agent
Responded to customer inquiries via live chat and email, provided product and service information, resolved complaints, and managed cases through Salesforce.
Customer Service Representative
Tinogona
Provided customer assistance via email and phone support, supported team managers with tasks, and analyzed processing errors and complaints to identify trends.
Data AFC Analyst
Askeland Media
Managed customer interactions via phone and email, ensuring timely resolution of inquiries. Handled back-office procedures including fraud monitoring, KYC compliance, and customer document verification.
Education
Degrees, certifications, and relevant coursework
Delta CocaCola
Sales Training Workshop, Sales
2022 - 2023
Completed a sales training workshop at Delta CocaCola from 2022 to 2023.
Training Workshop
Certificate in Digital Marketing, Digital Marketing
2020 - 2021
Completed a certificate in Digital Marketing from Training Workshop from 2020 to 2021.
Washington Hills
High School Degree, General Studies
Completed high school education at Washington Hills.
Bachelors In Nursing
Bachelor's, Nursing
2023 - 2026
Completed a Bachelor's degree in Nursing from 2023 to 2026.
Availability
Location
PolandAuthorized to work in
Salary expectations
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