Guled Aw ali
@guledawali
Technical support and compliance specialist combining Tier 2 escalations with AML/KYC investigations.
PolandWhat I'm looking for
I’m a technical support and compliance professional with 6+ years handling escalated Tier 2 cases in regulated environments. At Relativity, I resolved critical client escalations using SQL queries and backend structural analysis to pinpoint and fix technical anomalies. I bring a fintech blend of hands-on troubleshooting and deep AML/KYC, sanctions, and transaction-monitoring expertise.
Most recently, I serve as an SME and Tier 2 point of contact for ambiguous CDD/EDD cases, owning end-to-end investigation, documentation, and risk recommendations for leadership. Earlier roles strengthened my compliance fundamentals through OFAC screening and AML support for remittance transactions, and I’ve also led product-facing operations as a co-founder. I thrive on translating complex findings into clear narratives, maintaining data integrity, and collaborating across teams until every incident is fully resolved.
Experience
Work history, roles, and key accomplishments
Served as a Subject Matter Expert and Tier 2 point of contact for escalated CDD/EDD casework, owning the most ambiguous cases end to end. Investigated and classified cases in a high-volume queue, produced risk recommendation narratives for leadership, and coached peers on regulatory and procedural updates.
Co-Founder / Business Owner
GAP
Jun 2016 - Present (10 years 2 months)
Oversee daily operations and client-facing workflows to ensure compliant conduct across digital communication channels.
Resolved critical client escalations end to end on the Relativity enterprise eDiscovery platform by investigating technical anomalies using SQL queries and backend structural analysis. Conducted forensic investigations into platform performance and translated findings into written stakeholder summaries until resolution.
Compliance Officer
Central Bank of Somaliland
Jan 2019 - Jan 2022 (3 years)
Screened remittance transactions and counterparties against U.S. OFAC sanctions lists and escalated potential matches. Developed an internal database to track remittance flows and supported AML compliance across the national remittance sector to meet sanctions and internal policy requirements.
Web Developer
Bank Asya
Jun 2016 - Sep 2016 (3 months)
Maintained internal corporate web platforms in a regulated banking environment. Enforced data-access controls and supported user integrity requirements.
Education
Degrees, certifications, and relevant coursework
International Business University of Gdańsk
Master of Arts, International Business
Earned an M.A. from the International Business University of Gdańsk in Poland.
Istanbul University
Bachelor of Science, Computer Engineering
Earned a B.Sc. in Computer Engineering from Istanbul University in Türkiye.
Availability
Location
PolandAuthorized to work in
Job categories
Skills
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